Customer Service Representative Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends! Who are we? Rentokil Canada Corporation is proud to be a member of the Rentokil family of companies in North America. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. We are extremely proud of our legacy of excellence and constantly work to enhance the value and impact of our services.What do our Customer Service Representatives do ?Our Customer Service Representatives are courteous, knowledgeable and empathetic to thecaller’s anxieties over pests in their homes and businesses. They enjoy making a customer feelconfident that their concerns will be handled promptly and professionally. A successful Customer Service Representative is a motivated self-starter who can work independentlywith a focus on results in achieving company business goals. Answer all incoming calls promptly and in a professional manner Maintain good customer relations both on the phone and in person Gather information from customers to help identify and solve problems Sell the value of our services and suggest upgrades to service Confirm, schedule and reschedule services for the customer Set sales appointments for new customers as required Answer billing questions and assist in resolving AR disputes Data entry relating to customer job setups, invoicing and credits as needed Perform general office duties as assigned Work as a team with Service, Sales and administrative colleaguesSalary Range: :$38,000-$42,500/YearWe are looking for individuals who want to make a difference where our customers live and work. Is that you? Rentokil Canada Corporation is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil Canada Corporation is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process.RequirementsWhat do you need?Two year diploma or equivalent in prior experienceOne to Two years’ experience in a customer service or call center roleHave excellent listening and communication skillsHave a pleasant phone voice and ability to clearly speak and be understood on the phone Ability to multitask and remain calm while working under pressure in a fast paced environmentSelf-manage daily tasks and workloadShow a high level of personal organizational skillsBalance customer demands with Service and Sales team requestsShould be available to work occassionally during weekends as well. Must pass pre-employment background screenBenefitsWhat do we offer? World class training of the latest industry best practices Company provided technology package and car allowance Short and long-term disability Life Insurance
Customer Service Representative
Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends!
Who are we?
Rentokil Canada Corporation is proud to be a member of the Rentokil family of companies in North America. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. We are extremely proud of our legacy of excellence and constantly work to enhance the value and impact of our services.
What do our Customer Service Representatives do ?
Our Customer Service Representatives are courteous, knowledgeable and empathetic to the
caller’s anxieties over pests in their homes and businesses. They enjoy making a customer feel
confident that their concerns will be handled promptly and professionally.
A successful Customer Service Representative is a motivated self-starter who can work independently
with a focus on results in achieving company business goals.
- Answer all incoming calls promptly and in a professional manner
- Maintain good customer relations both on the phone and in person
- Gather information from customers to help identify and solve problems
- Sell the value of our services and suggest upgrades to service
- Confirm, schedule and reschedule services for the customer
- Set sales appointments for new customers as required
- Answer billing questions and assist in resolving AR disputes
- Data entry relating to customer job setups, invoicing and credits as needed
Perform general office duties as assigned - Work as a team with Service, Sales and administrative colleagues
Salary Range: :$38,000-$42,500/Year
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
Rentokil Canada Corporation is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil Canada Corporation is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process.
Requirements
What do you need?
- Two year diploma or equivalent in prior experience
- One to Two years’ experience in a customer service or call center role
- Have excellent listening and communication skills
- Have a pleasant phone voice and ability to clearly speak and be understood on the phone
- Ability to multitask and remain calm while working under pressure in a fast paced environment
- Self-manage daily tasks and workload
Show a high level of personal organizational skills - Balance customer demands with Service and Sales team requests
- Should be available to work occassionally during weekends as well.
- Must pass pre-employment background screen
Benefits
What do we offer?
- World class training of the latest industry best practices
- Company provided technology package and car allowance
- Short and long-term disability
- Life Insurance
Rentokil Initial provides services that protect people and enhance lives.We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.We are always looking for hardworking, energetic and enthusiastic individuals to join our business. We're a very welcoming company, many of our colleagues see each other as their family!Our main brands are Rentokil, Initial and Ambius who provide services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care and also interior/exterior landscaping for companies within any industry.We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific.Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.Does this sound like the company for you? Have a look at our vacancies below!
Rentokil Initial provides services that protect people and enhance lives.
We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.
We are always looking for hardworking, energetic and enthusiastic individuals to join our business. We're a very welcoming company, many of our colleagues see each other as their family!
Our main brands are Rentokil, Initial and Ambius who provide services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care and also interior/exterior landscaping for companies within any industry.
We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific.
Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.
Does this sound like the company for you? Have a look at our vacancies below!
