U-Drive are hiring! We have an great opportunity for a dynamic Customer Service Representative to join our committed team in Exeter. We are looking for a dedicated and hardworking individual who thrives in a dynamic and fast-paced work environment. As a vital part of one of U-Drive's essential teams, you'll play a key role in ensuring outstanding customer service.About the RoleUnder the guidance of the Branch Manager, you'll be part of a 45-hour rota that includes weekends. Your primary focus will be engaging with customers at the branch daily and addressing any inquiries that may arise.Role ResponsibilitiesGenerating quotes based on customer requirements and managing bookingsConfirming vehicle bookings and customer needs through phone callsAdministering Rental Hire ContractsUtilizing internal systems for creating and processing vehicle bookingsVerifying customer ID and making decisions based on insurance requirementsOffering additional insurance products, upgraded vehicles, or add-on sale items during the point of saleChecking vehicles in and out with customers, explaining terms of the hireHandling payments, processing refunds via credit cards, cash, and online payment methodsManaging customer queries and complaints both over the phone and face-to-faceConducting vehicle checks with customers, noting existing and new damage incurred during the hireManaging vehicle faults, damage, or SMR (Service, Maintenance, and Repair) to workshopsAssisting with deliveries and collections of vehicles when requiredAssisting with vehicle valeting when necessaryRequirementsAbout YouThe ideal candidate will be a can-do individual who thrives in a fast-paced work environment. Collaborating closely with the Branch Manager, the successful candidate will play a pivotal role in ensuring efficient vehicle hiring services, providing an exceptional customer experience.Full clean UK driving license Positive "Can do" attitude Ability to thrive in a fast-paced, changing environment Strong team player Commitment to providing excellent customer service Excellent telephone manner and communication skills Ability to work under pressure and meet deadlines Resilience in handling customer queries and complaints BenefitsAbout Us Established four decades ago, U-Drive is a family-owned and operated vehicle rental company that provides high-quality cars, LCVs, and specialised vehicles across the UK. Our cohesive team takes pride in delivering superb service to both business customers and private hirers.What We Offer 30 days (including bank holidays) annual leave in your first year, with additional accrual after 24 months of service up to your 5th year, reaching 33 days of annual leaveTraining and development opportunitiesDiscounts at 3,000+ storesFree eye testsCompetitive pensionEmployee discount across U-Drive branchesEmployee Wellbeing Program
U-Drive are hiring! We have an great opportunity for a dynamic Customer Service Representative to join our committed team in Exeter. We are looking for a dedicated and hardworking individual who thrives in a dynamic and fast-paced work environment. As a vital part of one of U-Drive's essential teams, you'll play a key role in ensuring outstanding customer service.
About the Role
Under the guidance of the Branch Manager, you'll be part of a 45-hour rota that includes weekends. Your primary focus will be engaging with customers at the branch daily and addressing any inquiries that may arise.
Role Responsibilities
- Generating quotes based on customer requirements and managing bookings
- Confirming vehicle bookings and customer needs through phone calls
- Administering Rental Hire Contracts
- Utilizing internal systems for creating and processing vehicle bookings
- Verifying customer ID and making decisions based on insurance requirements
- Offering additional insurance products, upgraded vehicles, or add-on sale items during the point of sale
- Checking vehicles in and out with customers, explaining terms of the hire
- Handling payments, processing refunds via credit cards, cash, and online payment methods
- Managing customer queries and complaints both over the phone and face-to-face
- Conducting vehicle checks with customers, noting existing and new damage incurred during the hire
- Managing vehicle faults, damage, or SMR (Service, Maintenance, and Repair) to workshops
- Assisting with deliveries and collections of vehicles when required
- Assisting with vehicle valeting when necessary
Requirements
About You
The ideal candidate will be a can-do individual who thrives in a fast-paced work environment. Collaborating closely with the Branch Manager, the successful candidate will play a pivotal role in ensuring efficient vehicle hiring services, providing an exceptional customer experience.
- Full clean UK driving license
- Positive "Can do" attitude
- Ability to thrive in a fast-paced, changing environment
- Strong team player
- Commitment to providing excellent customer service
- Excellent telephone manner and communication skills
- Ability to work under pressure and meet deadlines
- Resilience in handling customer queries and complaints
Benefits
About Us
Established four decades ago, U-Drive is a family-owned and operated vehicle rental company that provides high-quality cars, LCVs, and specialised vehicles across the UK. Our cohesive team takes pride in delivering superb service to both business customers and private hirers.
What We Offer
- 30 days (including bank holidays) annual leave in your first year, with additional accrual after 24 months of service up to your 5th year, reaching 33 days of annual leave
- Training and development opportunities
- Discounts at 3,000+ stores
- Free eye tests
- Competitive pension
- Employee discount across U-Drive branches
- Employee Wellbeing Program
