Customer Service Representative

A great opportunity to join our amazing customer services team in the waste and recycling industry.Customer Service Representative£25,174 per yearAylesbury (Office Based) Permanent / Full time - 37.5 Contracted hours per weekShifts between the hours of 7.45am - 5.30pm Monday to Friday 8am – 1pm Saturdays (on a rota basis) Working in our customer service contact centre, you will be joining a dedicated, passionate, fun and energetic team, helping customers with queries and most importantly offering them resolutions whilst delivering excellent customer service. We are looking for someone who is passionate about customers, has excellent communications skills, attention to detail, a positive attitude and the ability to keep calm under pressure. Ideally you will have some experience within a customer service environment. Knowledge of Microsoft office would be helpful, but is not essential, as we will provide a comprehensive 4-week induction plan to support you.And here’s why you’ll love it at Biffa.24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holidays.Generous pensionMedical and dental schemeCycle to work scheme.Retail, leisure and travel discountsFree parking on siteTraining and development available which opens the door to a number of great internal progression opportunities.We’re here to change the way people think about waste.Whether we’re turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 10,000 people around the country trust us to provide them with a career that’s always rewarding, often challenging, but never dull.Dedicated to diversity.Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.

A great opportunity to join our amazing customer services team in the waste and recycling industry.

• Customer Service Representative
• £25,174 per year
• Aylesbury (Office Based)
• Permanent / Full time - 37.5 Contracted hours per week
• Shifts between the hours of 7.45am - 5.30pm Monday to Friday 8am – 1pm Saturdays (on a rota basis)

Working in our customer service contact centre, you will be joining a dedicated, passionate, fun and energetic team, helping customers with queries and most importantly offering them resolutions whilst delivering excellent customer service.

We are looking for someone who is passionate about customers, has excellent communications skills, attention to detail, a positive attitude and the ability to keep calm under pressure. Ideally you will have some experience within a customer service environment. Knowledge of Microsoft office would be helpful, but is not essential, as we will provide a comprehensive 4-week induction plan to support you.

And here’s why you’ll love it at Biffa.

• 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holidays.
• Generous pension
• Medical and dental scheme
• Cycle to work scheme.
• Retail, leisure and travel discounts
• Free parking on site
• Training and development available which opens the door to a number of great internal progression opportunities.

We’re here to change the way people think about waste.

Whether we’re turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 10,000 people around the country trust us to provide them with a career that’s always rewarding, often challenging, but never dull.

Dedicated to diversity.

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.

Biffa have been servicing the waste management needs of the UK since 1912 and we’re now a UK leading integrated waste management company. We are proud to lead the waste and recycling industry. With operations at over 195 sites spanning the length and breadth of the country, we service over 2.3 million households and collect 4.3 million bins per week just within our municipal division. From our conception in 1912, our business has developed far beyond waste collection and into recycling, treatment and energy generation servicesOur VisionTo be the leader in UK sustainable waste management.Our PurposeWe're here to change the way people think about waste.Our values truly reinforce what we are all about:• We act as a team- We are working towards a common goal- We look out for each other- We all have an equal voice and respect each other• We make things happen- We are hands on and get stuck in- We find a way- We go the extra mile and always deliver • We do the right thing- We are honest, transparent and responsible for our actions- We keep our promises- We build trust by being consistent and fair• We take pride in what we do- We continually develop our knowledge and expertise- We know our work matters- We take price in a job well done We are a progressive business and innovation is core to our strategy. This means continually developing and improving our extensive UK-wide infrastructure to provide greater flexibility, an innovative and broad range of services and the utilisation of technology to ensure we are easy to do business with.

Biffa have been servicing the waste management needs of the UK since 1912 and we’re now a UK leading integrated waste management company.

We are proud to lead the waste and recycling industry. With operations at over 195 sites spanning the length and breadth of the country, we service over 2.3 million households and collect 4.3 million bins per week just within our municipal division. From our conception in 1912, our business has developed far beyond waste collection and into recycling, treatment and energy generation services

Our Vision

To be the leader in UK sustainable waste management.

Our Purpose

We're here to change the way people think about waste.

Our values truly reinforce what we are all about:

• We act as a team

- We are working towards a common goal

- We look out for each other

- We all have an equal voice and respect each other

• We make things happen

- We are hands on and get stuck in

- We find a way

- We go the extra mile and always deliver

• We do the right thing

- We are honest, transparent and responsible for our actions

- We keep our promises

- We build trust by being consistent and fair

• We take pride in what we do

- We continually develop our knowledge and expertise

- We know our work matters

- We take price in a job well done

We are a progressive business and innovation is core to our strategy. This means continually developing and improving our extensive UK-wide infrastructure to provide greater flexibility, an innovative and broad range of services and the utilisation of technology to ensure we are easy to do business with.