Customer Service Representative

Job description

## **Customer Service Representative** We are looking for enthusiastic individuals to join our team as Brand Ambassadors. In this role, you will be the voice of our customers, providing top-tier support for **IDT products and services.** ### **Key Responsibilities:** - **Customer Support:** Manage accounts to provide information, clarify details, and ensure records are accurately updated. - **Problem Solving:** Identify the root cause of issues and execute effective resolutions for customer complaints. - **Advocacy:** Act as the "voice of the customer," providing feedback to management to help improve our services. ### Requirements: - High School Diploma. English proficiency at 85% or higher. - Previous customer service experience is preferred/desired. - Strong computer aptitude, documentation skills, and multitasking abilities. - Excellent phone, email, and chat etiquette. - Schedule flexibility and ability to work on-site in Zone 4. - Professionalism and a positive, people-oriented attitude. - Strong problem-solving skills and the ability to think quickly. - A proactive team player who takes ownership of their work. ### What we offer: - Competitive salary - Bonuses - Parking Subsidy - Life and Medical Insurance - Benefits and Discounts - Growth opportunities - Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)