Customer Service Representative

Job description

Job Summary: The Customer Service Representative assists customers by answering inquiries, resolving issues, and ensuring a positive service experience. Ideal for someone patient, friendly, and dedicated to helping others. Responsibilities: Provide accurate information about products or services Troubleshoot issues and offer solutions Document customer interactions Follow up on pending requests Maintain service quality standards Strong communication and problem-solving skills Positive and customer-focused attitude Ability to work in a fast-paced environment Basic computer and typing skills Customer service experience is a plus, but not required Competitive salary range ($52,000–$56,000 per year). Opportunities for professional growth and advancement within the agency. Supportive environment that values creativity, innovation, and continuous development. Collaborative culture with exposure to diverse branding projects. Full-time position with structured training and ongoing mentorship. About Us At Entertainment Travel Associates , we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.