Customer Service Representative

Job description

**Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team?** **Let’s Talk. Your Future Starts Here!** **Title: Customer Service Representative** **Location: Onsite - Sequim, WA** **Pay: $19-25/hr (DOE)** At **Kitsap Garage Doors**, we’re more than just a small business—we’re a close-knit team with **BIG goals** and **even bigger opportunities**. If you're someone who loves working with people, enjoys solving challenges, and shines in a team-driven environment, we want *you* on our side. We’re on the lookout for a **friendly, proactive, and driven Customer Service Representative** to join our growing crew. This is more than just a job—it’s a chance to build a meaningful career where you’ll be empowered, appreciated, and given the tools to succeed. --- ### **What You’ll Be Doing:** You'll be the voice of **Kitsap Garage Doors**—supporting customers through phone, email, and chat while creating outstanding service experiences that keep them coming back. You’ll: - Deliver *top-notch* service with a positive, empathetic, and professional approach. - Handle a high volume of calls with confidence and efficiency. - Work across multiple channels (email, chat, phone) to solve problems and provide updates. - Think on your feet, research solutions, and provide helpful, friendly responses. - Keep accurate records of customer interactions and transactions. - Recognize opportunities to recommend additional services that benefit the customer. - Work closely with technicians and team members to ensure seamless service. - Learn our services inside and out—becoming a go-to expert. --- ### **What We’re Looking For:** - 1+ year in a customer service role (bonus points if it's in home services or tech!) - Excellent communication and active listening skills. - Strong organization, time management, and multitasking abilities. - Friendly, adaptable, and calm under pressure. - Familiarity with ServiceTitan is a **big plus** (but not required—we’ll train you!). - A team player who’s excited about growth and making a real impact. - High school diploma or equivalent. --- ### **Why You’ll Love It Here:** - **Team-first culture** where your contributions matter. - **Opportunities for advancement**—we love to promote from within! - **Respect, recognition, and rewards** for hard work and dedication. - **Hands-on training and mentorship** to help you shine. - A chance to build a career with a **growing, respected local company**. This position is based in our **Sequim, WA** office—where great things are happening every day. **What we have to offer you!** - Benefits – Health, Vision, Dental, PTO, Holidays, 401k and matching - Employee Discount - Employee Referral - You will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued success - Our focus on growth will create many opportunities to take on more responsibilities and develop into senior roles ***Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, **Kitsap Garage Doors** may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.*** ***All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.*** ***\*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.*** Pay Range $19—$25 USD