Customer Service Representative

Job description

Position at Pilgrim's Customer Service Representative At Pilgrim’s, Safety Is A Condition , which means the safety of our team members comes first - always. We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for assigned customer accounts, ensuring accurate order processing, timely communication, and exceptional customer service. The ideal candidate will thrive in a fast-paced environment, work collaboratively across multiple departments, and maintain a strong commitment to customer satisfaction. Essential Duties and Responsibilities Process and manage customer orders daily while maintaining a high level of accuracy and responsiveness. Utilize practical and critical thinking skills to effectively prioritize tasks and resolve issues in a fast-paced, customer-focused environment. Maintain detailed and current account procedures for assigned customers. Develop and maintain knowledge of customer profiles, including products ordered, ordering patterns, pricing, shipping requirements, and contract terms. Communicate account status and customer updates with Sales personnel to ensure alignment and customer satisfaction. Evaluate and troubleshoot production, inventory, and transportation issues affecting customer orders. Confirm pricing and acknowledge customer orders within 24 hours of receipt. Verify customer pricing, contract terms, and invoicing accuracy. Maintain customer demand forecasts by updating estimates with actual purchase orders and collaborating with the Sales Manager regarding product availability. Coordinate with Credit and Accounting departments to resolve invoicing discrepancies and process credits, debits, and rebills as needed. Report customer feedback, complaints, and signs of dissatisfaction to appropriate management, Sales, and Customer Relations teams. Coordinate product availability and order status among Warehouse, Transportation, Inventory Control, Sales, Marketing, Accounting, and customers. Promote a professional and positive image of the company in all customer interactions. Travel as required. Provide support outside of normal business hours when needed. What You’ll Need Education: Associate's Degree in Business, Communications, or a related field preferred. Equivalent relevant experience may be considered in lieu of degree requirements. Experience: 1 or more years of experience in a customer service-related role required. Experience in a manufacturing, food production, distribution, or logistics environment is preferred. Skills: Exceptional practical and critical thinking skills, Strong customer service and problem-solving abilities, Professional telephone and customer communication skills, Ability to work effectively in a fast-paced environment with changing priorities, Strong attention to detail and organizational skills, Positive attitude with the ability to manage multiple tasks simultaneously, Working knowledge of SAP preferred, Proficiency in Microsoft Excel and Microsoft Outlook, Ability to work independently and collaboratively within a team environment. Why Work for Pilgrim’s? Schedule: Monday-Friday with some weekend work may be required; Benefits : Vision, Medical, and Dental coverage begin after 60 days of employment; Paid Time Off: Sick leave, vacation, company observed holidays or, any other statutorily required paid leave; 401(k): company match begins after the first year of service and follows the company vesting schedule; Hourly rate of $20.01, paid bi-weekly; Career Development: Our company is dedicated to supporting professional growth by offering continuous learning opportunities and a focus on career growth through various learning and development programs; Better Futures The Company is dedicated to ensuring a safe and secure environment for our team members and visitors. To assist in achieving that goal, we conduct drug, alcohol, and background checks for all new team members post-offer and prior to the start of employment. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work. About us: Pilgrim’s is a leading global food company with more than 62,000 team members worldwide. The company processes, prepares, packages, and delivers fresh, frozen, and value-added food products for customers in more than 100 countries. Pilgrim’s operates protein processing plants and prepared foods facilities in 14 states, Puerto Rico, Mexico, the U.K, the Republic of Ireland and continental Europe. Our mission: To be the best in all that we do, completely focused on our business, ensuring the best products and services to our customers, a relationship of trust with our suppliers, profitability for our shareholders and the opportunity of a better future for all of our team members. Our core values are Availability, Determination, Discipline, Humility, Ownership, Simplicity, Sincerity EOE, including disability/vets Unsolicited Assistance: JBS and its companies do not accept unsolicited assistance from any recruitment vendors for any of our open jobs. All resumes or candidate profiles submitted by recruitment vendors or headhunters to any employee at JBS and its companies or via the applicant tracking system, in any form without a valid written request and search agreement previously approved by HR, will be solely owned by JBS and its companies. No fees will be paid should the candidate be hired by JBS and its companies because of an unsolicited referral.