Customer Service Representative

Job description

The successful candidate will be responsible for sales of corporate products to business and industrial establishments over the telephone and internet. The Industrial Inside Sales/Customer Service Representative will maintain accounts and conduct day to day activities to keep account customers satisfied. Daily activities include heavy phone and internet correspondence with customers and vendors; source custom, non standard, value added solutions to customer problems; enter all sales orders and purchase orders into the computer system; and set up part numbers and manage contract files. ### Role and Responsibilities - Sell industrial hose and gasket products and maintain customer accounts - Take orders on the phone and over the internet - Enter orders and product quotes into the computer system - Emphasize salable features, quotes prices and credit terms and prepares sales orders for orders obtained - Estimate delivery dates based on knowledge of production and delivery schedules and inventory - Prepares reports of business transactions in company database - Works with account managers to keep account activities up to date - Investigates and resolves customer problems with deliveries - Other duties as assigned ### Education and Experience - 4 plus years related experience and/or training; or Bachelor's degree (B. A.) from a four-year college or university; or equivalent combination of education and experience. - Must be able to successfully function in a fast paced, high volume environment utilizing Microsoft Office tools such as Word, Excel, etc. - Knowledge of industrial hose and gasket industry preferred