Customer Service Representative

Job description

**Join a Fast-Growing Roofing Company and Unlock Your Earning Potential** Are you a high-energy, competitive sales professional who thrives in a performance-driven environment? Do you love booking appointments, talking to customers, and turning your hustle into commission? If so, we want to meet you. We're a rapidly expanding roofing company looking for a Customer Service Representative who's ready to dominate the phones, convert leads fast, and rise to the top. Here, your drive determines your income — and top performers are recognized, rewarded, and promoted. **Why You'll Want This Role** - **Includes base pay** — plus uncapped commission potential - **Uncapped upside** — Top performers earn $80,000+ yearly with commission - **Fast commission payouts** — 0.25% of sold jobs booked during regular hours, 0.75% for evenings/weekends - **Full benefits** — Health, Dental, and Vision insurance, plus 401(k) with company match - **Reliable time off** — PTO after 90 days - **Real growth path** — Fast-track promotion opportunities in a recognition-based culture **What You'll Do** - Make high-volume outbound calls to warm and hot leads - Respond to inbound leads within minutes - Book roofing appointments for Sales Reps quickly and accurately - Keep CRM (ServiceTitan) records clean and up to date - Follow up relentlessly on unbooked or aged leads - Work closely with outside sales and installation teams - Hit and exceed key KPIs: 85%+ booking success rate, 250+ calls, 25%+ tenant aggregator conversion, and 200+ booked estimates per month **You'll Thrive Here If You're** - High-energy and competitive by nature - A strong, confident phone communicator - Motivated by a tracked, KPI-driven environment - Organized, detail-oriented, and self-motivated - A fast learner with strong follow-up discipline - Experienced in sales or home improvement — a plus, but not required **This isn't a clock-in, clock-out job.** It's a performance-driven opportunity for someone who wants to grow fast, earn big, and be part of something real. If you're hungry for success, apply today and let's win together. *Build a career with us at Lucky Stars Roofing!*