Customer Service Representative

Job description

**Shift:** Monday-Friday 8:00AM-4:30PM **Pay Range:** $18-$20 **Equipment:** ERP system experience preferred – willing to be certified. ### Job Description - Customer Service Rep/Outside Sales Support **Role Summary** - We are seeking a detailed orientated and customer- focused Customer Service Rep/Outside - Sales Support to join our team. The CSR will support the Outside Sales Representatives and is responsible for order entry and primary day-to-day customer communication. They are also responsible for accurately and promptly entering orders so our production team can create a quality product matching the customers specifications. This role requires excellent communication, strong organizational skills, and a good understanding of manufacturing workflows. **Responsibilities** - Works directly and supports assigned Outside Sales Representative - Audits orders received for price, quantity and delivery - Respond to customer inquires via phone, email, and online portals in a professional and - timely manner. - Enter and manage customer orders using ERP order management systems - Coordinates and assists Graphic Design department with customer artwork and artwork - proofing. - High attention to detail- able to easily catch spelling and pricing difference. - Checks and maintains customer inventory in the database as well as in the warehouse. - Provide accurate pricing, lead times, and product information. - Coordinate with production, shipping, and sale teams to ensure customer specifications - and delivery deadlines are met. - Handle changes, cancellations, and adjustments to orders efficiently. - Proactively communicate with customers about order status, delays, or issues. - Resolve complaints or concerns with a focus on customer satisfaction and retention. - Proactively assist finance team regarding collections on past dues, COD and other - special payment terms. **Skills** - High school diploma or equivalent required, associate or bachelors degree preferred. - Ability to work in an open office environment. - Ability to work in a fast-paced environment with shifting priorities / adaptable/ ability to - work under pressure - ERP system experience preferred – willing to be certified. - Attention to detail and well organized - Familiarity with printing process, materials, or label production a plus. - Decision making capability and able to work independently with minimal supervision - after training. - Able to multitask and work on multiple projects - Problem solving and analytical skills - Ability to respond to common inquires or complaints from customers - Ability to solve practical problems and deal with a variety of concrete variables in - situations where only limited standardization exits. - Experience with Microsoft Office Suite particularly Outlook & Excel