Customer Service Representative

Job description

Build, develop and maintain strong relationships with Pymetrics’ largest, enterprise-level clients Develop a deep understanding of your client’s businesses, competitors, and verticals. In tandem with a Client Partner, define client objectives and success criteria for their partnership with pymetrics Partner cross functionally inside pymetrics on continuous improvement programs and drive client specific improvement plans to achieve high client satisfaction; Promote internal advocacy in order to create many-to-many connections between the client and pymetrics Customize and execute on change management, training and roll out plans for clients to drive usage and adoption of pymetrics Partner with Analytics and I/O Psychology team to conduct ROI, Predictive Validity and Adverse Impact studies that showcase the value that pymetrics delivers Oversee and ensure the successful implementation and performance of all pymetrics programs within your account set Establish advocacy and adoption of Pymetrics with your clients by acting as a strategic and trusted business partner with executives, decision-makers and individual contributors throughout the client’s organization Educate clients on AI-based talent matching best practices and advise on strategies and tactics to drive adoption In tandem with the Client Partner, conduct comprehensive business reviews that demonstrate a deep understanding of your client’s goals & results and provide data-backed recommendations that will evolve strategy and maximize success Partner with the Sales team to create and implement the success, renewal and expansion strategies to drive account growth Maintain a deep understanding of the HR tech industry to facilitate proper competitive positioning and be a credible expert in this space BS / BA degree required – MBA preferred 7+ years of client management experience Strong business acumen and ability to act as a strategic, creative and solutions-oriented business partner for enterprise clients Prior experience managing and/or supporting senior level relationships at enterprise clients Track record of success driving consistent revenue growth and proactively providing strategic recommendations across your clients Outstanding communication, interpersonal and presentation skills Experience in human capital management consulting Advanced skills in MS Office applications, Word, Excel & PowerPoint Benefits: Health care plan (medical, dental & vision) Flexible paid time off Family leave (maternity, paternity) 401k Team budget for training & development Stock option plan Commuter transportation benefits Dog-friendly workplace Fun, diverse and intellectually eager coworkers Finally, we are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. pymetrics (yes, lower case p!) is the leader in 21st century hiring. Using neuroscience games and big data, we are reinventing the recruiting industry by matching candidates to jobs and companies where they'll perform at the highest levels. Our proven neuroscience games assess the cognitive and emotional strengths of candidates and our proprietary data science algorithms match them to their ideal jobs. Today, pymetrics is headquartered in New York with offices in London and Singapore and we are funded by Khosla Ventures, Mercer, Randstad Technologies and by #BuiltByGirls. We are hiring a Client Success Manager who will be responsible for the management, success and growth of a portfolio of global enterprise-level clients. We’re looking for HR industry experts who have a proven track record of broadening and deepening relationships, ensuring clients’ success and are passionate about driving transformative change within the human resources industry. You will use your expertise in driving global accounts, your creative problem-solving skills, and your impeccable ability to execute to ensure the success of the relationship. In tandem with a Client Partner, you will establish yourself as a trusted, consultative business partner by ensuring our solutions are fully deployed and optimized, and that your clients are realizing the full capability of the pymetrics platform.