Customer Service Representative

Job description

Join a USA Today Top Workplace! MP Systems is an OEM manufacturer of accessories for the CNC industry, designing rugged and dependable high pressure coolant systems, chillers, coolant filtration, mist collection and other accessories for machine tools. All of our products are developed to meet specific customer requirements as we work directly with them to fully understand their challenges and develop the most efficient, long-term solutions. MP Systems has been a rapidly growing division of the Morris Group, a USA TODAY top workplace and one of the largest machine tool distribution networks in America. We offer career growth opportunities as a fast growing company in a high demand industry. Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufacturers of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity. Summary of Responsibility: Reporting to the Operations Manager, the Customer Service Representative will work closely with various team members to help provide the best customer service to our customers. The Customer Service Rep works collaboratively with all departments to ensure every customer receives professional, responsive and personalized attention. This position provides an opportunity in a high growth business in manufacturing with potential for advancement. We are looking for a motivated individual with the ability to successfully operate in a team setting. What You Will Contribute: Responding to customer queries in a timely and accurate manner via phone and email and ensuring appropriate actions are taken to resolve any problems or concerns. Ability to remedy or triage customer inquiries Work with engineering team to track technical inquiries/issues in our service database. Process orders using our ERP systems Provide customers with documentation pertaining to their order including sending an order acknowledgement with ship date, shipment tracking, and an invoice. Work with our shipping department to track, expedite or delay shipments. Perform miscellaneous organizational and administrative tasks as required Adherence to all company policies, procedures, and business ethics codes Other Functions: Perform related duties as required The duties listed above are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position. Qualifications & Competencies: High school diploma or GED required Understanding of Microsoft Office Ability to multitask Customer service experience Problem solving skills Demonstrates attention to detail Strong organization skills Collaborative communicator, building strong relationships and fostering teamwork Understanding and capable of following company standard operating procedures Basic math skills What’s in it for You: We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work: Competitive starting salary Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance 3+ Weeks’ Vacation to Start 10 Company Paid Holidays 401(k) retirement plan with company contribution Tuition reimbursement Employee appreciation events and perks Employee Assistance Program Mental and Physical Requirements: The physical demands and characteristics of the work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Must be highly mobile, able to access all areas of the premises. Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects. Ability to sit for prolonged period of times. Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees. Ability to frequently use hands and arms. Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Ability to work responsibly and professionally in dynamic job sites that may involve tight timelines, changing priorities, and interaction with customers and team members. Certain positions are designated as safety-sensitive due to the nature of the work performed. Employees in these roles may also be expected to: Ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods while servicing equipment. Ability to work in tight spaces or awkward positions, including accessing equipment interiors and elevated areas. Strong hand–eye coordination and fine motor skills required for precise electrical, mechanical, and diagnostic work. Ability to work in industrial environments, with exposure to noise, lubricants, coolants, metal chips, and other manufacturing conditions, while consistently wearing required personal protective equipment (PPE). Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Requisition #: 1840C Enfield, CT