Customer Service Representative

Job description

🚀 Customer Service Representative (CSR) – Maven Roofing 📍 Location: Hampstead, NC 💰 Compensation: Competitive base salary + performance incentives Ready to be the voice of the industry’s top roofing company? At Maven Roofing , we don’t just answer phones—we create lasting impressions. As a Customer Service Representative (CSR) , you are the first point of contact for homeowners, ensuring they receive the best customer experience while guiding them toward the roofing solutions they need. 🔹 Your mission: Convert inbound calls into booked appointments, follow up with leads, and ensure every homeowner is scheduled for a consultation with our expert team. 🎯 What You’ll Do: ✅ Handle inbound calls with confidence and professionalism – You’re not just answering the phone; you’re building trust and excitement. ✅ Convert calls into scheduled appointments – Your goal is to ensure every qualified lead results in a booked roofing inspection. ✅ Master our scripts & sales techniques – You’ll be trained on high-performance call handling to increase booking rates. ✅ Follow up with unscheduled leads – We don’t let potential customers slip through the cracks. ✅ Confirm appointments & reduce cancellations – Ensure homeowners are home and ready for their consultation. ✅ Be the expert on our process – Educate homeowners on our services, warranties, and what sets Maven Roofing apart. ✅ Deliver an exceptional customer experience – Our reputation depends on every interaction. 💡 What Makes a Great CSR at Maven Roofing? You don’t need roofing experience—you need: ✔️ A Winning Mindset – You love a challenge and strive for success. ✔️ Sales Ability – Every call is an opportunity to help a homeowner while booking the next appointment. ✔️ Confidence & Energy – You can turn a hesitant caller into an excited customer. ✔️ A Passion for Customer Service – You genuinely care about homeowners and their needs. ✔️ Accountability & Ownership – You take pride in your performance and results. 💰 What We Offer: 🔥 Competitive Base Pay + Bonuses – Earn more when you perform. 🔥 Industry-Leading Training – We teach you everything you need to succeed. 🔥 Growth Opportunities – CSRs at Maven Roofing can advance into leadership roles. 🔥 A Culture of Excellence – We believe in extreme ownership, no excuses, and delivering value in every interaction. 🔥 Full Benefits Package – Health, Vision, Dental, PTO, and more. 📢 Who This Job is NOT For: ❌ If you don’t like talking to people, this isn’t for you. ❌ If you’re not motivated by growth & performance, you won’t thrive here. ❌ If you can’t handle a fast-paced environment, this might not be the best fit. About Maven Embark on an exhilarating journey with Maven, the trailblazing Solar and Roofing powerhouse where valor meets innovation! Born from the spirit of service and leadership, this proudly Veteran Owned and Operated company stands as a testament to the power of drive and generosity. Since our inception in 2015, we've rapidly risen to become the premier authority in Eastern North Carolina's roofing and solar market. Maven transcends the typical service provider role, embodying a movement for positive change. Our non-profit arm, One Tribe 501(c)3 , underscores our mission, extending vital support to service members and their families. Powered by community support, we continue to innovate, grow, and open doors to rewarding careers with limitless potential. With a pledge to donate 1% to the OneTribe cause, our journey is as much about giving back as it is about forging ahead. Are you ready to be part of something larger than life? To ignite your career in an environment that champions growth, excellence, and generosity? Discover if you have the mettle to become a Maven, where every day offers a chance to excel, contribute, and leave a lasting impact. Join us on this remarkable adventure and help shape the future together! Our Maven Mission Statement "Make Mavens. Impact Communities."