Customer Service Representative

Job description

The Bahamas Property Fund is a leading real estate Fund specializing in acquiring, repositioning or redeveloping, managing, and leasing commercial properties throughout the Bahamas. Our mission is to deliver exceptional returns to our investors while maintaining the highest standards of property management and fostering sustainable development within our communities. The Fund is listed on the Bahamas Stock Exchange. The Customer Service Representative is the primary point of contact for customers and plays a key role in delivering a high level of service to the storage facility. This position is responsible for managing rentals, processing payments, assisting with customer inquiries, and supporting day-to-day operations. This role requires a customer-focused individual who can effectively handle inquiries, resolve issues, and contribute to overall customer satisfaction and occupancy goals. Main Responsibilities: Customer Services Greet and assist customers in person, via phone, and email in a professional and friendly manner Provide accurate information on unit availability, pricing, policies, and rental agreements Process new rentals, renewals, transfers, and move-outs Process payments (cash, card, online) and issue receipts Maintain accurate customer records and filing systems Assist with invoicing, reminders, and follow-ups on overdue accounts Prepare daily transaction and cash reports Address customer inquiries, concerns, and complaints, escalating issues when necessary Build and maintain strong customer relationships to encourage retention Sales Support Promote available units, add-on services, and promotions Assist in achieving occupancy and revenue targets Facility Support Monitor access logs and report unusual activity Perform regular walk-throughs of the facility Maintain cleanliness of office and customer areas Key Qualifications & Experience: Minimum high school diploma or equivalent 1–2 years of experience in customer service, retail, or administrative roles Strong communication and interpersonal skills Basic computer skills and experience with payment processing systems Ability to handle cash transactions accurately and responsibly Organized, reliable, and detail-oriented Customer-focused with strong problem-solving abilities Customer Service Excellence Communication & Interpersonal Skills Problem Solving & Conflict Resolution Attention to Detail Time Management & Organization Competitive compensation package will commensurate with relevant experience and qualification. Bahamas Property Fund Limited appreciates your interest. However, only those applications shortlisted will be contacted.