Customer Service Representative

**Job Description** **Ravago** is a long-established, family-owned international company. With a workforce of 8,000 employees, the company operates in more than 55 countries worldwide through its manufacturing facilities and distribution network in the plastics, chemicals, and building industries. **** Among its business divisions, **Ravago Building Solutions** — which focuses on the construction sector **** is looking for a new colleague to join its international customer service team in the position of: **Customer Service Representative – German** Your main tasks will include: - Managing and tracking orders from customers in Germany - Maintaining existing customer relationships, understanding their needs and providing high-quality service - Handling logistics coordination tasks and collaborating with freight carriers - Proactive cooperation with production planners and supply chain representatives - Supporting the sales team - Managing unexpected events and minimizing their impact - Participating in the optimization of internal processes **Required Profile** To be successful in this role, you should possess the following skills and qualifications: - **Previous experience in a customer service role is an advantage** - Excellent communication and interpersonal skills - Strong problem-solving and decision-making abilities - Proficiency in Microsoft Office - Ability to work in a fast-paced environment and handle multiple tasks - **Fluency in German** - **SAP knowlegde is an advantage** - English knowledge is conversational **Offer** At Ravago, we value our employees and offer a competitive benefits package, including: - Permanent appointment with a stable and reputable company - Full-time working hours with a hybrid remote option - Opportunities for career growth and development - Competative salary - Comprehensive health insurance - Dynamic and diverse work environment