Customer Service Representative

Job description

CSR Responsibilities: Workflow Management: Optimizes daily operations with excellent client care in a walk-in emergency setting Communication: Manages a multi-line phone system, handles calls/messages, and provides a warm, professional welcome. Client Care & Compassion: Delivers exceptional service, remains calm during emergencies, and manages emotional or difficult client interactions with empathy. Administrative Duties: Accurately processes payments, maintains precise client/pet records, and handles documentation (scanning, emailing, etc.). General Support: Completes all tasks assigned by supervisors. Qualifications: Ability to properly prioritize and complete tasks simultaneously Ability to problem solve and adapt to multiple situations Excellent customer service skills Computer efficiency Very detail-oriented Preferred: Experience with Veterinary Electronic Medical Records (Cornerstone, ezyVet etc.) Preferred: One year of customer service representative experience Preferred: Knowledge of veterinary medical terminology and procedures Preferred: HS Diploma or educational equivalent At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here’s what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Please note: Any Benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.