Customer Service Representative

Job description

Customer Service Representative – LEGENDS GLOBAL MERCHANDISE LEGENDS & ASM GLOBAL Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality. Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences. ASM Global , the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen! THE ROLE The customer service representative plays a critical role in providing quality products and services to our customers. ESSENTIAL FUNCTIONS & RESPONSIBILITIES Handle incoming orders and answer customer service inquiries via phone, web and email. Process a variety of order types such as backorders, returns, wholesale/bulk, drop-ship, etc. Identify, research, and resolve customer issues. Cross-sell and up-sell customers by recommending products that are complimentary to what they are already purchasing. Develop and maintain positive customer relations, both internally and externally. Coordinate and collaborate with other departments in executing responsibilities and resolving problems. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Communicate complaints of service failures to supervisor for investigation. Other duties may be assigned QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job Knowledge, Skills and Abilities Excellent typing and data entry skills with strong attention to detail and accuracy. Strong verbal and written communication skills. Ability to listen, problem solve and resolve conflict. Basic computer skills; Microsoft Office, Word, Excel, Outlook. Ability to understand and follow work processes. Must be able to manage multiple tasks and priorities and easily adapt to changing situations. Knowledge of products and quality focus. Strong team player Commitment to company’s mission and vision Practice TCE (Total Customer Service) COMPENSATION Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. WORKING CONDITIONS Location: On Site/Indianapolis LGM Headquarters PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.