Customer Service Representative

Job description

Your responsibilities • Process customer orders accurately and efficiently, ensuring timely order entry and fulfillment. • Verify customer, pricing, product, and delivery information before order release. • Maintain accurate order records and documentation in ERP. • Ensure compliance with company policies, procedures, and service level agreements (SLAs). • Support process improvements to enhance order accuracy and operational efficiency. • Handle order modifications, cancellations, returns, and credit requests in accordance with company policies. • Quote Preparation for After Market Spare Orders. • Collaborate with cross-functional teams to ensure accurate sales order delivery dates in the ERP system at any point of time. • Maintain customer records and ensure all Customer details are up to date in ERP systems. • Maintain Sales Log and keep updating Merics for Review Meetings and Management submission. • New Customer creation in ERP System. What you bring • Bachelor's degree in Business Administration, Commerce, or a related field. • 5- 6 years of experience in sales order processing, order management, or a similar role. • Proficiency in ERP systems (Microsoft Dynamics) and Microsoft Office, particularly Excel. • Strong attention to detail with excellent organizational and data accuracy skills. • Good communication and interpersonal skills to collaborate with cross-functional teams. • Ability to prioritize tasks, meet deadlines, and manage multiple orders in a fast-paced environment. • Strong problem-solving skills with a proactive approach to resolving order-related issues. • Customer-focused mindset with a commitment to delivering high-quality service. What we offer • Competitive remuneration package & access to salary packaging options to allow you to maximize your after-tax income. • Competitive benefits package including Health Insurance, Personal Accident / Disability, Group Term Life Insurance, Annual health check-up, and voluntary insurance options. • Work-life balance with a flexible work schedule so you can focus on professional and personal priorities. • Time to recharge through 30 days PTO (with up to 10 days carry forward as Earned Leave stock) • Employee Assistance program for you and your immediate family • A global network of supportive colleagues and growth opportunities • Continuous development and training in your area of expertise within a global Organization As an equal-opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. •We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.