Customer Service Representative

Job description

When you grow, GEICO grows. And if you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We’re looking for Customer Service Professionals for our Springfield, PA office. This role is for people who want to provide our policyholders the excellent customer service they want and need. You’ll be the first contact for our customers: answering billing questions, making policy changes, and providing recommendations. Join our team to deliver personalized service that demonstrates the value of being insured by GEICO. If you want a career with plenty of growth opportunities, let’s talk. Benefits 12 paid days off (PTO) plus 6 paid company holidays each year 401(k) retirement options Employer 401(k) match Annual raise based off your own work Long-term opportunity to grow with an established company Mentorship from an experienced team with an interest in your success Responsibilities Call highly interested potential clients Schedule appointments for sales staff to meet prospective customers Efficiently handle customer needs and ensure that every customer interaction is a positive one Assist the Sales Team as needed Help with various administrative tasks Requirements Must possess a PA Personal Lines Insurance License or Property and Casualty License Prior customer service/sales experience A high energy personality and a love of working with people Solid computer, grammar and multi-tasking skills Strong attention to detail, time management and decision-making skills Experience working in a fast-paced, high volume call center The aptitude to learn quickly The ability to work various hours