Customer Service Representative

Job description

About the Role To support the growth of our activities, we are looking for a customer-focused, solution-oriented, and operationally minded Customer Service Representative to strengthen our industrial business team. As a key interface between customers, sales teams, production facilities, and external partners, you will play an essential role in order management, customer satisfaction, and the smooth execution of administrative and logistics operations. You will work in an international, technical, and dynamic environment where autonomy, analytical thinking, and a strong service mindset make a real difference. Your Responsibilities Customer Relationship Management Handle incoming phone calls and emails from customers, suppliers, and production facilities; Respond to customer technical and administrative inquiries; Provide the required technical documentation; Ensure professional, clear, and high-quality follow-up of requests; Maintain a high level of customer satisfaction while respecting company procedures and operational capabilities. Commercial & Administrative Management Clarify customer orders with the sales team; Enter, register, and follow up customer orders; Send order acknowledgements in line with customer specifications; Participate in invoicing and sales administration activities; Follow up payments in collaboration with the accounting department; Contribute to sales reporting and turnover monitoring; Ensure proper filing and archiving of documentation. Logistics & Production Coordination Liaise with external suppliers and production facilities; Monitor manufacturing and delivery schedules; Organize and follow up transportation activities; Prepare export documentation; Participate in the management of claims and non-conformities; Coordinate the reception of visitors and customers on site (hotel arrangements, restaurant bookings, factory visits, etc.). Internal Support & Continuous Improvement Contribute to the continuous improvement of internal processes and customer experience; Support knowledge sharing and internal documentation initiatives; Assist the department manager in achieving operational objectives; Participate in cross-functional projects related to customer service and operational excellence. Profile Education & Experience Bachelor's degree or equivalent experience; 2 to 5 years of experience in Customer Service, Customer Support, or Project Administration is an asset; Experience in an industrial, technical, or international environment is considered an advantage. Language Skills Excellent command of French or Dutch is a must; Good professional command of English; Knowledge of German is considered an additional asset. IT Skills Good knowledge of Microsoft Office / Microsoft 365; Experience with SAP. Personal Competencies Strong customer service and communication skills; Solution-oriented and pragmatic approach; Interest in technical and industrial environments; Ability to handle complex situations calmly and efficiently; Analytical, structured, and detail-oriented mindset; Empathy, flexibility, and resilience under pressure; Ability to manage multiple priorities simultaneously; Team spirit and collaborative attitude; Curiosity and a continuous improvement mindset. What We Offer A permanent contract within a stable international group; An attractive salary package based on experience; A dynamic and international working environment; A diverse role with extensive internal and external interaction; A committed and collaborative team; The opportunity to actively contribute to process improvement and customer experience enhancement; A stimulating work environment within a company operating in industrial technologies and machinery.