Customer Service Representative

Job description

Monolithic Power Systems, Inc. (MPS) is one of the fastest growing companies in the Semiconductor industry. We are worldwide technical leaders in Integrated Power Semiconductors and Systems Power delivery architectures. At MPS, we cultivate creativity, are passionate about sustainability, and are committed to providing leading-edge products and innovation to our customers. Our portfolio of technology helps power our world ---come join our team and see how YOU can make a difference. Job Description: Summary: Assistant, System and Business Support plays the critical role to effectively interface multiple functions across sales office, customer marketing, product Engineering, application engineering and production planning in order to meet sales office and customers' requests and manage all kinds of pre-sales and post-sales activities. Need to assist with documentation archive required, follow company standards, department policies and procedures for document control to ensure compliance and audit expectation, preform document review and maintain all SOP and documentation. Sales Operations Assistant is a key function of sales operations for MPS to grow sales revenues and to execute company strategic and tactic business plans. RESPONSIBILITIES: 1. Administrate and maintain the supply system: forecast system (APA); customer relationship management system (D365/V-tiger) and order management system (IFS); digital part management (DPM). 2. Customer material return process (RMA & RCF), execute strictly follow procedure, work with sales office and related department for pre-sales and post-sales activities for parts return, review and parts return reason and responsible for the data accuracy. 3. Coordinate with product line/ sales office, internal and external group members, analysis the forecast report based on supply chain develop to start inventory build. 4. Support internal and external department database set up in system, including sales account/view, sales part, new customer distributor account, customer code, RFQ price issue, etc…related system all database maintain for accuracy. 5. Work with sales office, check the forecast data for correction and accuracy during forecast season. To take the sales forecast duties, maintain the supply chain, delivery the responsible report after APA forecast system closed. 6. Cooperation with value added distributor. E.g. Gulf/ LA/ITS, set up database, verify their backlog and billing report, upload into MPS related system for trigger action. 7.Coordinate with functional-dept. to provide weekly, monthly, quarterly needed report by collecting data and reporting results. 8.Follow company standards, policies and procedures for document control to ensure compliance and audit expectations . 9.Preform document review and maintain all SOP and documentation and declear changes /updates to persons in charge on time. 10. Other duties as assigned REQUIREMENTS: 1.Familiar with MRP/ ERP system 2.Excellent knowledge of Microsoft Office Suite, including Excel, Word, Outlook 3.Fluent in English speaking, writing, reading and listening 4. Chinese language skills preferred 5. 3+ years of sales operations or related experience preferred 6. Good communication & interpersonal skill and able to work independently 7. Solid organizational skills, including the ability to prioritize and multi-task 8. High responsibility and Self-motivated Monolithic Power Systems, Inc. (MPS) is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of MPS to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.