Customer Service Representative

Job description

From a small family business to a multi-billion-dollar global company, Sonoco has been changing the face of products and packaging since 1899 — all while keeping the heart of “People Build Businesses” alive. Our talented people are at the core of our growth, constantly reinventing the Sonoco wheel with brilliant solutions every year. Today we are a world leader in global packaging solutions with diversified operations in over 34 countries. We're extremely proud of our portfolio of brands, our achievements in sustainability and industrialization and the groundbreaking work accomplished by our people. While reporting to the Customer Service Manager, you will be a customer advocate who shows great follow-through and can be highly productive in a fast-paced work environment. What you’ll be doing: You will handle any customer questions or concerns regarding order status and other related issues. You will maintain customer files both physical and electronic. You will accept and process orders directly from the customer. You will coordinate with production and ensure orders are scheduled and all deliveries are on time. You will quote customers pricing, enter new customer projects and any corrective actions. You will prepare sample orders for sales staff and customers. You will work closely with account managers to ensure applicable customer situations are resolved and communicated properly, may assist in new projects for customers. You will manage complex customer issues – analyze causative factors and determine resolution while ensuring cooperation with internal partners through status communication, effective explanation of needs and desired outcome. You will help research any current or potential accounts receivable problems with your assigned customers and manage resolution with A/R and Account Managers. This position is located in Arlington Heights, IL location. We’d love to hear from you if: We expect you to have a High School diploma or GED You will have well-polished written communications and verbal skills Two years’ experience preferred within an office setting and multi-line phone system Bilingual ability (English/Spanish) verbal and written skills are preferred Must be proficient in all Microsoft Office tools (Excel, Work, Outlook, etc.) Compensation: The annual base salary range for this role is from $51,040 to $57,420. At Sonoco Products Company, we offer a comprehensive total rewards package, including competitive pay and benefits. *Benefits listed below are for employees located in the U.S. Specific benefits and wellbeing programs may vary depending on your location (within the U.S. or global), or if you are a union employee. Benefits Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options 401(k) retirement plan with company match Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance Tuition reimbursement We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.