Customer Service Representative

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are proud to deliver best-in-class payment technology and software solutions. Global Payments is dedicated to providing the most reliable and technologically innovative solutions for any business seeking to develop a comprehensive package of services for accepting transactions with debit, credit, or prepaid cards. In Greece, we conduct business through our company EDPS. EDPS provides customers with innovative electronic payment technologies and support services. Reliability, speed, and service make us the top choice for retailers in the Greek Market. For EDPS, we are currently seeking a competent and experienced POS Production Engineer . Job Summary For EDPS, we are currently seeking an enthusiastic POS Production Engineer to join our team. Throughout his/her journey the successful candidate will be responsible for ensuring the overall process of preparation, technical support and maintenance of POS terminals. About the role Responsible for preparation and configuration of POS equipment Responsible for product processes documentation and training materials Responsible for performing remote support activity to solve POS functionality and/or operational issues Assist with maintenance of POS servers and terminals Ensure that POS security procedures are implemented and enforced Ensure that service standards are established and attained Carries out other tasks assigned About you To be considered for this role, here are the skills we’re looking for: High school diploma or equivalent, IEK/TEI of relevant studies 2+ years’ experience in a similar role in tech support, ideally in the field of payment transactions Good knowledge of English language Good computer skills in Microsoft Office applications and the ability to learn new applications quickly Team player with strong communication skills, able to develop great relations with co-workers Strong analytical and problem-solving skills and hands on approach Rapidity and accuracy Highly organized, with a strong sense of urgency and the ability to multi task Strong attention to detail and accuracy Resourceful with a problem-solving aptitude For more information regarding the personal data that Global Payments collects during the application process as well as the way such data are processed, please visit the Privacy Notice Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact .