Customer Service Representative

Job description

Position: Customer Service Representative Job Description: About the Role We are looking for a Customer Service Representative to join our team in Gdańsk! This role is a great opportunity for an experienced customer service professional who enjoys building relationships, solving problems, and delivering outstanding support in a fast-paced international environment. You will play a key role in managing the end-to-end customer experience, ensuring smooth execution of the order-to-invoice process while collaborating closely with Sales, Logistics, Supply Chain, and other internal stakeholders. You will have the opportunity to develop your expertise within a global organization that values collaboration, continuous improvement, and customer excellence. What You Will Do As a Customer Service Representative, you will be responsible for supporting customers and internal stakeholders throughout the entire order lifecycle. Your Responsibilities Will Include Managing the order-to-invoice process Communicating with customers and suppliers via email and phone Providing after-sales support to business customers Managing customer orders and maintaining order accuracy Monitoring and handling backlog alerts and requested backlog changes Supporting customer reserved inventory management Cooperating closely with Sales, Assets, and Logistics teams Driving on-time delivery performance in line with customer and company goals Building customer satisfaction through proactive communication and problem-solving Contributing to process efficiency and continuous improvement This role follows standard business hours, Monday to Friday, with working hours of either 8:00-16:00 or 9:00-17:00. We operate in a hybrid work model, with 3 days per week spent in our Gdańsk office. To ensure a smooth onboarding experience and support your learning and development, the first three months are office-based. Who You Are You are someone who enjoys working with people and building positive relationships. You are organized, customer-focused, and comfortable communicating in an international environment. Skills & Experience Required English at B2/C1 level, both written and spoken Good knowledge of MS Office applications, including Microsoft Excel Previous experience in Customer Service, Order Management, Sales Support, or a similar customer-facing role Strong resilience and the ability to remain calm and professional in challenging customer situations Ability to handle difficult conversations, customer escalations, and changing priorities in a constructive and solution-focused manner Strong communication and coordination skills Customer-oriented mindset Accountability and attention to detail Nice to Have Polish language skills Experience working in an international business environment Experience with ERP systems (e.g., Oracle, SAP, or similar) What We Offer Premium Medical Care programme, including a dental package MyBenefit System, including a MultiSport Card and vouchers Career development opportunities in a rapidly growing international environment Dynamic and collaborative workplace with a friendly atmosphere Who Are We? As Arrow Global Components (AGC), part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to customers worldwide. Our business is built on long-term partnerships with leading suppliers and customers across the global technology industry. Please submit your CV in English. #LI-JN #LI-hybrid Location: PL-Gdansk, Poland (Aleja Grunwaldzka) Time Type: Full time Job Category: Sales