Customer Service Representative

Job description

At Fogo de Chão, we strive to give our guests an unforgettable dining experience of discovery while showcasing the Culinary Art of Churrasco. Our mission is to ignite fire and joy to care for our team, our guests, and our communities.We believe better futures start when we bring our best to the table every day to Feed a Purposeful Future – starting with our team members. We feed our teams with fulfilling job opportunities, making space around the table so everyone feels welcome. At Fogo, we’ll provide you with a fulfilling career with professional and personal growth opportunities at every level. Our values of teamwork, integrity, excellence, humility and Deixa Comigo (we’ve got you!) are more than just words, it’s how we do things every day. Now Hiring / Immediately Hiring: Restaurant Assistant Manager In this role you will: Advise and supervise restaurant team members. Attract, develop, and retain all restaurant team members. Utilize GuestBridge/OpenTable to manage guest reservations and wait times. Ensure all employees have completed and hold unexpired food handler certifications. Promote a Culture of Recognition (OZ Principle). Ensure guest satisfaction and resolve guest concerns. Responsible for inventory, forecasting and setting targets. Promote EcoSure program management and action plan. Ensure safety policies and procedures are communicated and adhered to. Ensure guest and team member safety. Ensure guest satisfaction with experience. Competencies Decisive Judgment – Make good decisions in a timely and confident manner. Adapting to Change – Adapt to changing situations and restructure tasks and priorities as changes occur within the business and organization. Planning & Organizing – Effectively organize and plan work according to organizational needs by defining objectives and anticipating needs and priorities. Driving for Results – Challenge and push the organization and yourself to excel and achieve. Guest Service – Recognize and understand guest needs, and deliver in a manner that exceeds guest expectations. Managing Others – Direct and lead others to accomplish organizational goals and objectives. Coaching & Developing Team Members – Advise, assist, mentor and provide feedback to others to encourage and inspire the development of work-related competencies and long-term growth. Resilience – Promote and maintain high standards of quality of work in the restaurant. Teamwork & Collaboration – Effectively work and collaborate toward a common goal. Policies, Processes & Procedures – Follow organizational plans and guidelines so that objectives can be accomplished the right way. Encourage others to follow rules, and set a good example by consistently adhering to appropriate work guidelines. Functional Acumen – Have the skills, knowledge and abilities necessary to be effective in the specific functional content of the job. Education, Experience & Travel Required 5 years restaurant operations, and 3 years churrasco and churrascaria cuisine knowledge preferred. High School Diploma or equivalent is required. Bachelor’s degree in hotel/restaurant management is desirable. Combination of experience and education will be considered. Proficient in food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports. Occasional travel required. Computer Skills Proficient in Microsoft Office (required) Aloha Point of Sale (preferred) Hotschedules (preferred) Workday (preferred) GuestBridge (preferred) MenuLink (preferred) Physical Demands The employee must frequently lift and/or move up to 25 pounds. Must have a high level of endurance and mental acuity and toughness to manage conflict and deal successfully with high stress situations. Medical, Dental, and Vision insurance are available for full-time Team Members on the first of the month following their start date. Additionally, company-paid Life Insurance and Short-Term Disability are provided where allowed. We offer a comprehensive voluntary benefits package including Critical Illness, Hospital Indemnity, Accident Coverage, Permanent Life, and Pet Insurance. Fogo de Chão is an Equal Opportunity & E Verify Employer