Customer Service Representative

Job description

Working at GMS means you are at the forefront of innovation and helping to shape our modern world. Our products and solutions are preferred by around the world. Jump on board with a winning team, growing with us will help grow your career! Job Details: Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. Customer Service Representative Skills and Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking. Equal Opportunity Employer: GMS provides equal employment opportunity to all applicants and employees in all aspects of employment, including but not limited to sourcing; recruiting; hiring; transferring; promoting; maintaining or establishing conditions and privileges of employment; training; educational assistance; compensation and benefits; corrective and disciplinary action; and determining layoffs, recalls, position eliminations and dismissals. Discrimination on the basis of race, religion, sex, color, national origin, ancestry, age, physical or mental disability, sexual orientation, gender identity/expression, genetic information, veteran status, pregnancy, marital status, creed, status with regard to public assistance, or any other status protected by federal, state or local law is prohibited and not tolerated. GMS does not discriminate against qualified individuals with disabilities in any aspect of employment and makes reasonable accommodations to disabled individuals who are otherwise qualified, so long as such accommodations do not cause GMS undue hardship.