Customer Service Representative

Requisition Number: 77975 The company built on breakthroughs. ​ Join us.​ Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible. ​ How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​ ​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​ ​ Come break through with us. Corning’s businesses are ever-evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, automotive, and solar markets. We are changing the world with: Trusted products that accelerate drug discovery, development, and delivery to save lives Damage-resistant cover glass to enhance the devices that keep us connected Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light Precision glass for advanced displays to deliver richer experiences Auto glass and ceramics to drive cleaner, safer, and smarter transportation Solar polysilicon, wafers, and innovative photovoltaic modules, enabling low-cost solar energy solutions Day to Day Responsibilities: • Sales order execution and follow ups, including: - Receive, validate and process customer orders accurately and timely in SAP. - Provide Order Acknowledge and shipping documents to customers timely and work for order related requests and issues - Track STP & STR and work with team to implement corrective actions or improvement plan for smooth order process and customer satisfaction • Coordinate and support for account receivable, overdue payment, credit limit management and resolve customer payment discrepancies. • Monthly reports • Work with team for RMA process and follow ups • Team back up and other project supports as needed Requirements: Education & Experience Bachelor’s degree, prefer major in English or International trade related Optical module industry company work experience is preferred 5+ years working experience as CSR, prefer in commercial team and work with plant directly Requirements: Required Skills Customer oriented, patient and responsible, Good English writing, can speak fluently Understood International Trade process and familiar with incoterm and Ocean and air shipments , familiar with custom and bonded warehouse process is preferred Good communication skill, teamwork spirit Familiar to use office software_ Excel, Word and Power point Familiar with SAP or other ERP system Basic financial knowledge Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at .