Customer Service Representative

Job description

The missions and activities described below are not exhaustive and may evolve to better suit the needs of Keolis MHI. Main Resposibilities: Promoting and improving customer service excellence. Conduct customer service satisfaction survey and analyse the needs and expectations of customers. Cooperate with business partners. Handle customers’ complaints. Handle customers’ requirements and enquiries by telephone, fax and email. Ensure a safe, secure and clean environment for customers and staff. Ensure the company strategies and quality systems are followed. Report and solve faults and problems according to company procedure. Perform and carry out other duties as instructed / directed by the Assistant Manager Customer Experience and Planning & Performance Manager. Key Skills Proficient in spoken and written English and or Arabic. Active listening. Attentive to details and able to multitask. Good interpersonal and communications skills at all levels. Experience A minimum of 2 years of work experience in a relevant field. Strong background in transport or services industry is highly preferable. Educational and Professional Qualifications Ideally a degree or high diploma holder in any discipline.