Customer Service Representative

Job description

Job Purpose and Impact The Customer Service Representative, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues. Key Accountabilities Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management. Inform customers about order status, invoices, contract balances and other information needed to complete the sale. Execute customer service strategies. Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures. Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff. Other duties as assigned Qualifications Minimum Qualifications Bachelor's degree in a related field or equivalent experience With work experience in Trade Execution or Order Management for a manufacturing or trading company Position will be based in either BGC, Taguig or General Santos depending on candidate preference Willing to work full-time onsite in the office