Customer Service Representative

Job description

West Coast Reduction Ltd. - Nothing Left Behind*. At West Coast Reduction, nothing is important to us. Because when there’s nothing left – that is when we’ve done our job. We collect food waste and by-products from food producers, like farms, restaurants, bakeries and even supermarkets, transforming them into ingredients used in animal feed, renewable energy and thousands of other products we use every day. Our efforts contribute to a sustainable local food supply and help us all live in cleaner and healthier communities. Visit our Company website at to learn more. Join a company with over 60 years of success, as a Customer Service Representative. Be the friendly and professional voice that ensures our customers receive exceptional service. This key role is your opportunity to make a real impact while building your career in a supportive and dynamic environment. Why Join Us? • Be a part of a team-first culture that values respect and collaboration • Gain valuable experience with a leading company in the agriculture and food production industry • Enjoy opportunities for personal and professional growth with a company committed to employee development • Competitive wages • Comprehensive compensation package offered to full-time employees including employer-paid extended health benefits inclusive of dental and vision care • Life insurance • Generous RRSP matching for employee contributions after 1 year • Discretionary annual bonus Take a look at our About Us video for more information . About the Role As a Customer Service Representative, you’ll play a vital role in ensuring exceptional service to our valued customers. You will: • Be the first point of contact at our call centre, providing expert assistance to customers on service, payment, and information inquiries. • Act as a brand ambassador, representing West Coast Reduction Ltd. with professionalism and care. • Take ownership of customer satisfaction by resolving or escalating issues and ensuring first-call resolution. • Support team goals and help maintain our reputation for excellence. What You'll Do • Respond to calls, emails, and other inquiries promptly and professionally. • Coordinate and schedule services, including off-cycle and emergency requests. • Update and maintain accurate customer profiles and records. • Support the Redux Services team in achieving departmental KPIs. • Participate in outbound sales and service campaigns to strengthen customer relationships. • Actively foster a positive, collaborative workplace culture. What We’re Looking For • Customer-Focused: A natural problem solver with a passion for delivering outstanding customer experiences. • Experienced: 2-3 years in a customer service role (call centre experience required) with a proven track record of success. • Tech-Savvy: Comfortable using Microsoft Office Suite and customer management systems. • Communicative: Excellent verbal and written English communication skills. • Team-Oriented: Able to work collaboratively while excelling independently. What You’ll Gain • Comprehensive training to equip you with the skills and knowledge needed to excel in your role. • Opportunities to contribute to a company that values innovation, teamwork, and making a positive environmental impact. • The satisfaction of supporting meaningful work that helps reduce waste and transform it into valuable resources. • The chance to play a key role in delivering sustainable solutions for Canada’s agriculture and food industries. Join Us • Take the next step in your career with West Coast Reduction Ltd. Apply today to be part of a team that values innovation, respect, and excellence. INTERESTED CANDIDATES ARE INVITED TO SUBMIT THEIR APPLICATION VIA THE “APPLY” LINK We thank all applicants for their interest. However, only those selected for an interview will be contacted.