Customer Service Representative

Job description

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey. Do we have your attention? Keep reading. HMC Products, a division of ProMach, is an industry leader horizontal pouch filling and sealing systems. As Customer Service Representative, you'll serve as a key point of contact for customers, helping manage quotations, orders, customer inquiries, and sales processes while ensuring a high level of customer satisfaction. In addition to working closely with service teams, operations, and customers, you'll make an impact by supporting revenue growth and long-term customer relationships. This is a unique opportunity to join a growing industry with a promising future. The position is based on site at our Machesney Park, IL Facility. Does this work interest you? Identify key contacts within customer facilities and maintain high profile customer contact to guarantee quality customer service. Interface closely with Materials, Engineering and Service teams to ensure accurate information transfer. Prepare and process customer quotations for aftermarket parts, services, repairs, and maintenance agreements. Provide superior customer service by determining and assisting customer needs in a timely manner and monitor order status and proactively communicate updates to customers. Provide customers accurate part pricing quotations and order confirmations to support aftermarket profitability objectives. Identify and promote cross-sell and upsell opportunities within existing customer accounts. Follow up on open quotes and identify opportunities to convert quotations into sales. Maintain the integrity of our systems by maintaining accurate customer records, pricing, and sales information. Liaise with the AR Department to help resolve past due invoices as efficiently and expeditiously as possible. Resolve customer issues regarding orders, deliveries, invoicing, product availability, and warranty administration. Interface with various outside vendors to identify, purchase and supply parts to end users. Maintain and create price records including the pricing of new items. Manage multiple priorities in a timely fashion including reviewing customer orders, making decisions based on departmental rules and conditions, and providing order status and part number information to internal and external customers. Coordinate with operations, service, purchasing, and logistics teams to ensure timely delivery of products and services. Develop spare part packages for new systems and provide recommendations to customers on stock levels. Assist with general departmental operations, other duties and/or special projects as assigned. Partner with other ProMach companies to capitalize on synergistic opportunities. If this sounds like you, we want to connect! 2+ years of inside sales, customer service, sales administration, or aftermarket support experience preferred. Experience in manufacturing, industrial equipment, automotive, heavy equipment, or related industries is a plus. Experience working with ERP and CRM systems. Strong customer service and relationship-building skills. Excellent written and verbal communication skills. Ability to manage multiple priorities in a fast-paced environment. Strong attention to detail and organizational skills. Proficiency in Microsoft Office Suite, particularly Excel, Outlook, and Teams. Experience with ERP/ CRM systems such as Syteline, Salesforce, preferred. Problem-solving and analytical skills. Ability to work independently and collaboratively across departments. High school diploma or equivalent. Knowledge of automated packaging equipment is preferred. What’s in it for you? There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career. In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment! Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges. Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities. We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day. ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Salary Range: $22.00 - $32.00 per hour. #INHCM #HMC