Customer Service Representative

Job description

WASHINGTON HVAC SERVICES YOU CAN TRUST Yellowstone Local is proud to represent Allred Heating Cooling Electric LLC, an industry leader in HVAC and electrical services. Bring your customer service and dispatching experience to a team where your communication, organization, and ability to keep things moving matter every day. What's in it for You? Pay Range : $18 to $25 per hour. Schedule : Full-time with rotating Saturday shifts. Benefits : Medical, dental, and vision coverage. Career Path : Opportunities to advance and build your career in the HVAC industry. Tools for Success : Hands-on training, supportive teammates, and resources to help you perform at your best. Why You’ll Love It Here Be part of an established HVAC company with more than 12 years of proven success. Join a team focused on reliability, collaboration, and delivering quality service to customers. Expand your HVAC knowledge while strengthening your customer service, scheduling, and dispatching experience. Play an important role in keeping technicians organized and customers informed throughout the service process. Build your skills and take on additional responsibilities as you grow with the company. Your New Role Join the team in Auburn, Washington, as a Customer Service Representative supporting HVAC customers, technicians, and daily field operations. Coordinate technician dispatching and organize service schedules to keep appointments moving efficiently. Schedule HVAC repair appointments and membership maintenance visits. Locate and track OEM parts required for active HVAC service jobs. Arrange job site deliveries with designated runners. Keep the Membership Database accurate and organized. Enter project details and service updates accurately. Communicate clearly with customers and team members from initial scheduling through service completion. Apply your customer service, call center, HVAC dispatching, scheduling, multitasking, and problem-solving skills to support smooth daily operations. Hiring Expectations : Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience. 1 to 2 years of call center or customer service experience. Previous HVAC industry experience is preferred. Strong written and verbal communication skills. Ability to stay organized and manage multiple priorities. Strong attention to detail and problem-solving abilities. Positive attitude with a willingness to learn and develop new skills. Ability to receive coaching and adjust to changing priorities in a fast-paced environment. ServiceTitan familiarity is a bonus. Must be legally authorized to work in the United States. Must be available for rotating Saturday shifts. Allred Heating Cooling Electric LLC is an Equal Opportunity Employer . All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #red