Customer Service Representative - Acute Care

Job description

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your Role: The Acute Care Customer Service Representative for Baxter Respiratory Health will be responsible for interactions with buyers, biomedical engineers, health care teams, sales organization teams, and internal teams to answer and resolve a wide variety of inquiries for all Acute Care Respiratory Health products including but not limited to The Vest Airway Clearance System, The Vest APX Airway Clearance System, The Synclara Cough System, The Volara System, and the MetaNeb System. What You'll Be Doing: Responsible for interfacing with customers, company sales and/or service representatives over the phone and email Provide front line technical and troubleshooting support on products via phone to health care teams and other Baxter staff. Properly identify order types for correct billing and consult on any issues with internal and remote billing teams Enter orders for all shipment and return of Respiratory Health products. Quickly and accurately identify and assess individual customer needs and take appropriate action to satisfy those needs. Utilizes multiple systems and problem-solving skills to attempt to resolve the issue on the call. Establish rapport over the phone quickly, and remain positive and upbeat Work closely with Contract Administrator to fulfill contract requests Use outside websites such as UPS and Fed Ex to track delivery and returns. Provide customer support with special requests and assist various departments, as needed. Responsible for all shipping-related activities and verification for rental agreements and returned items Process all purchase orders received by phone, fax, or email Creation of proposals requested by Baxter sales team. Rely on experience and judgment to handle a wide variety of pre-sales and post-sales service functions Understanding of GPO, IDN, and pricing agreements Work and understand warranty guidelines and procedures What You'll Bring: Associate degree, preferred in business or related field, or equivalent work experience 3+ years of progressive experience in a customer service role, preferred Previous experience in the healthcare field, preferred JD Edwards experience preferred Experience with Microsoft Office Products Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements. At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change. We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $51,200 to 70,400 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. US Benefits at Baxter (except for Puerto Rico) This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Know Your Rights: Workplace Discrimination is Illegal Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Recruitment Fraud Notice Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice .