Customer Service Representative based in Italy (m/f/d) - Maternity cover

Job description

At Penumbra, innovation, teamwork, and initiative are more than values – they are the foundation of a workplace where every individual is encouraged to grow and make a real difference. We believe that the strength of our team lies in our diverse talents and shared passion for improving lives. If you’re looking for a role where your contributions matter, we invite you to join a company that values both personal development and impactful work.  As a leading MedTech company, we provide cutting-edge solutions for conditions such as stroke, pulmonary embolism, deep vein thrombosis, and acute limb ischemia. Headquartered in Alameda, California, Penumbra has over 4,500 employees worldwide and generated revenues of approximately $1.4 billion in 2025. ### What is in it for you - **Innovation** - With eight product launches in the past year alone, we continue to push boundaries and bring meaningful innovation to the market. - **Impact, great atmosphere, flat hierarchy** - We offer a dynamic and inclusive environment where every team member has the opportunity to thrive and contribute to our mission. - **A Team That Inspires** - Work alongside a diverse, open-minded, and supportive team that encourages personal and professional growth. - **Stay Active** - Enjoy an annual fitness subsidy to support your healthy lifestyle. - **Support & Well-Being** - Benefit from our comprehensive Employee Assistance Program, providing guidance and support in times of need. - **Family First** -Receive two weeks of paid Family Care Leave to support a sick family member or in the case of bereavement. - **Vacation Time** - In addition to your local vacation days, enjoy paid extra time off on December 24th and 31st. - **Accident Insurance** - Stay protected with comprehensive accident insurance during all business trips. ### Main Responsibilities - Respond to customer inquiries by processing orders accurately, efficiently, and with a customer-centric approach - Utilize company systems and processes (SAP) to enter sales orders, Conto Visione orders, and consignment replacements – ensuring inventory availability and setting up customized defaults tailored to each customer’s needs - Process Returned Merchandise Authorizations (RMAs) in alignment with company procedures, prioritizing timely and transparent communication - Register, track, and follow up on customer complaints, acting as a reliable partner in finding solutions - Build and maintain strong, trust-based customer relationships through excellent service and proactive support - Communicate and collaborate with internal departments to gather information efficiently and provide the best possible service to customers - Manage the Travel Stock program, ensuring full compliance with the Quality System and seamless coordination across teams - Maintain and update customer databases with care and precision, supporting data integrity and process efficiency ### What we are looking for - Bachelor’s degree in Business, Marketing, or a related field preferred – an equivalent combination of education and relevant experience will also be considered - Minimum of 2 years of experience in Customer Service, Sales, or another customer-facing role. Candidates with at least 1 year of relevant experience may also be considered - Strong oral and written communication skills, with the ability to build positive customer relationships, especially over the phone - Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) - Experience with SAP or other ERP systems are considered a plus - Advanced written and spoken English - Living in the Turin area (bi-weekly presence in the office in Rivoli is required)