Customer Service Representative (CSR - Troubleshooting)

Contract Duration: 6 months Pay rate: $14.25/hr Technical Help Desk Advisor to a medium sized unit/segment of service and/or implementation processes and activities for the Client's Treasury Products (CashPro Online Products). Responsible for building and managing client and business partner relationships while improving overall client delight in a call center environment. Provides ongoing detailed instructional support and follow-up to existing client issues and potential system issues. Able to learn up to multiple applications and provide clients clear walk-throughs or trouble shooting assistance over the phone with a first call resolution. Key performance metrics must be met on a monthly basis while managing potential competing priorities, while staying client focused. Excellent research skills and processes and ability to multitask Candidate must have exceptional customer service skills and the ability to work with internal and external teams. Ability to provide technical guidance and instruction on the use of computer technologies. Excellent written, organizational and communication skills, with an emphasis on concise documentation to lower the possibility of a repeat problem. Ability to research and resolve issues escalated due to complexity and/or time Knowledge of current technological developments/trends in area of expertise. Ability to evaluate client side technologies and identify their potential impact within the existing environment Knowledge of a broad range of relevant operating systems, browser, applications, and/or equipment Desired Skills: Technical Troubleshooting Knowledge of Treasury Management (Knowledge of CashPro a plus) Education Recommendations High School Diploma Bachelor's highly desired, or equivalent professional experience in Call Center/Customer Service or technical discipline To know more about the position, please contact: Laidiza Gumera laidiza.gumera(at) 973-774-7804 Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.