Customer Service Representative - Emirati Talent

kaizenams

Dubai, Dubai, United Arab Emirates · Dubai · United Arab Emirates

Posted May 14, 2025

Full-time
Remote
Owners Association
Associate

Job description

KAIZEN Asset Management Services, a premier property management firm based in Dubai, is committed to excellence in service and client satisfaction. We are currently seeking a highly skilled and motivated Customer Service Representative, specifically targeting Emirati talent, to enhance our team's capability in providing outstanding customer support.This role will be instrumental in maintaining and improving the relationship between our company and our clients by providing exemplary service. The successful candidate will demonstrate professionalism, cultural knowledge, and a commitment to delivering the highest standards of customer service.Responsibilities Respond to customer inquiries promptly and professionally through various communication channels, including phone and email. Provide detailed information about our property management services, leasing options, and amenities. Address customer concerns and resolve issues effectively, ensuring a high level of customer satisfaction. Maintain accurate records of customer interactions and update the CRM system as needed. Collaborate with other departments to ensure customer requests are met in a timely manner. Provide feedback on customer interactions to improve service delivery and customer experience. Conduct follow-ups to ensure that customers are satisfied with the resolution of their inquiries. Assist in developing and implementing customer service initiatives to enhance overall customer engagement. Stay informed about industry trends and developments to better assist customers. RequirementsEducation & Nationality: Bachelor's degree in a relevant field. Must be an Emirati National with a Family Book.Experience: Customer service experience (real estate/property management preferred).Skills: Proficient in Arabic and English (written and spoken). Good with Microsoft Office (especially Excel) and CRM software. Strong organizational, problem-solving, and interpersonal skills. Qualities: Self-motivated team player interested in new technology. Able to work well in a fast-paced environment, anticipate issues, and offer solutions. Detail-oriented and professional. CAN JOIN IMMEDIATELY.

This role will be instrumental in maintaining and improving the relationship between our company and our clients by providing exemplary service. The successful candidate will demonstrate professionalism, cultural knowledge, and a commitment to delivering the highest standards of customer service.

Responsibilities

Respond to customer inquiries promptly and professionally through various communication channels, including phone and email.
Provide detailed information about our property management services, leasing options, and amenities.
Address customer concerns and resolve issues effectively, ensuring a high level of customer satisfaction.
Maintain accurate records of customer interactions and update the CRM system as needed.
Collaborate with other departments to ensure customer requests are met in a timely manner.
Provide feedback on customer interactions to improve service delivery and customer experience.
Conduct follow-ups to ensure that customers are satisfied with the resolution of their inquiries.
Assist in developing and implementing customer service initiatives to enhance overall customer engagement.
Stay informed about industry trends and developments to better assist customers.

Requirements

Education & Nationality: Bachelor's degree in a relevant field. Must be an Emirati National with a Family Book.

Experience: Customer service experience (real estate/property management preferred).

Skills:

Proficient in Arabic and English (written and spoken).
Good with Microsoft Office (especially Excel) and CRM software.
Strong organizational, problem-solving, and interpersonal skills.

Qualities:

Self-motivated team player interested in new technology.
Able to work well in a fast-paced environment, anticipate issues, and offer solutions.
Detail-oriented and professional.

CAN JOIN IMMEDIATELY.

Founded in 2006, KAIZEN Asset Management Services is amongst the top 20 property management firms in Dubai. Being the first ISO 9001:2015 certified provider, Kaizen AMS offers end-to-end solutions in Property Management, Community Management, Owner Affairs, Unit Management, and Handover Services. Kaizen AMS has an asset management portfolio valued at AED 19 billion across 130+ projects. We are also a proud corporate member of the U.S. Green Building Council.Banking on its approach of ‘Creating Memorable Experiences’, KAIZEN AMS has established itself as a distinctive brand within the UAE market. The properties managed by Kaizen AMS have some of the highest occupancy rates across the U.A.E. Kaizen AMS has earned the trust vote of notable real-estate clients in the UAE such as -Emirates REIT, Dubai South, Al Futtaim, Al Fardan, Binghatti and Select Group to name a few.Kaizen AMS operates under the unparalleled leadership of its CEO, Mr. Fadi Nwilati - a licensed CPA in Colorado, USA and certified by George Washington University. He holds over 12 years of investment and real estate experience within the Middle East in the commercial and residential sectors.Under Fadi’s visionary leadership, KAIZEN AMS has earned several prestigious industry awards including the - IRECMS Awards, Smart Built Environment Awards, Superbrands, Gulf Real Estate Awards for ‘Best Employer in Real Estate’ and ‘Best Consultancy in Real Estate’ - 2018 to name a few. Kaizen AMS has also been recognized as one of the most Influential Companies by the prestigious CM Today publication.For more information, please contact Kaizen AMS via WhatsApp at +971 58 877 5566, via email at info@kaizenams.com, or call the Customer Service center at 800 KAIZEN (524936).

Banking on its approach of ‘Creating Memorable Experiences’, KAIZEN AMS has established itself as a distinctive brand within the UAE market. The properties managed by Kaizen AMS have some of the highest occupancy rates across the U.A.E. Kaizen AMS has earned the trust vote of notable real-estate clients in the UAE such as -Emirates REIT, Dubai South, Al Futtaim, Al Fardan, Binghatti and Select Group to name a few.

Kaizen AMS operates under the unparalleled leadership of its CEO, Mr. Fadi Nwilati - a licensed CPA in Colorado, USA and certified by George Washington University. He holds over 12 years of investment and real estate experience within the Middle East in the commercial and residential sectors.

Under Fadi’s visionary leadership, KAIZEN AMS has earned several prestigious industry awards including the - IRECMS Awards, Smart Built Environment Awards, Superbrands, Gulf Real Estate Awards for ‘Best Employer in Real Estate’ and ‘Best Consultancy in Real Estate’ - 2018 to name a few. Kaizen AMS has also been recognized as one of the most Influential Companies by the prestigious CM Today publication.

For more information, please contact Kaizen AMS via WhatsApp at +971 58 877 5566, via email at info@kaizenams.com, or call the Customer Service center at 800 KAIZEN (524936).