Customer Service Representative – English & French

Job description

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. DESCRIPTION Join our team at Thermo Fisher Scientific as a Customer Service Representative, where you'll contribute to our mission to make the world healthier, cleaner, and safer. You'll provide exceptional support throughout the customer lifecycle, handling administration, order management, quotations, and master data maintenance. Working in a diverse environment, you'll collaborate with cross-functional teams to deliver outstanding service while maintaining the highest standards of accuracy and professionalism. This role offers professional development opportunities while contributing to groundbreaking scientific advances. Requirements: Minimum B2 proficiency in English and French Minimum 2 years of customer service experience in a shared service center, multinational, or office environment Preferred Fields of Study: Business Administration, Science, or related field Strong written and verbal communication skills in English; additional language proficiency may be required Demonstrated proficiency in Microsoft Office applications Experience with ERP systems and CRM platforms preferred Excellent problem-solving abilities and attention to detail Strong organizational skills with ability to prioritize multiple tasks effectively Initiative-taking with a positive, collaborative mindset Ability to handle complex customer requirements and manage escalations professionally Consistent record of meeting performance metrics and service level agreements Capacity to work independently and handle ambiguous situations Ability to develop and maintain effective relationships with internal and external stakeholders Demonstrated judgment and diplomacy in customer interactions Willingness to participate in cross-training and support activities as needed Experience in data accuracy and quality control This position is based at our Heredia Shared Service Center in Costa Rica. During the initial six-month training period, employees are required to work 100% onsite. Upon successful completion of the training period, employees will transition to a hybrid work model in accordance with business requirements and company guidelines. A standard schedule of 7:00 AM to 4:00 PM is required during the training period. Afterward, working hours may vary between 5:00 AM and 7:00 PM, depending on business requirements and operational coverage.