Customer Service Representative - Full Time

Job description

# Customer Service Representative - Full Time > Datacom · Modbury, Australia · Full-time · Posted 2025-11-02 **Salary:** AUD 50,000–55,000 **Workplace:** on_site **Department:** Home Affairs ## Description **Why Datacom?** At Datacom, we work with organisations and communities across Australia and New Zealand to make a real difference to people’s lives. We help our clients use technology to innovate, grow, and empower Australians to access the support they need — when they need it. We’re passionate about developing, retaining, and promoting diverse talent. When you join our team, you’re not just taking a job — you’re opening the door to a career full of possibilities in Customer Operations, IT, and beyond. With a dynamic, agile culture and supportive teams, you’ll feel valued and recognised from day one. **About the Role** We’re hiring full-time **Customer Service Representatives** to join our Modbury-based Federal Government support team. In this role, you’ll be the friendly and professional first point of contact for customers — helping them solve problems, access essential services, and achieve the best possible outcomes. Every interaction is unique. You’ll use your empathy, listening skills, and problem-solving abilities to deliver high-quality experiences that truly make a difference. Whether you bring **experience from healthcare, customer service, hospitality, retail, or call centres** — **or you are brand new to the industry** — we’ll provide full training, knowledge resources, and ongoing leadership support so you can thrive. **What You’ll Do** - Handle inbound customer enquiries via phone, email, and processing items - Build rapport quickly while providing accurate, timely information - Identify and resolve issues by following clear processes and guidelines - Meet Key Performance Indicators (KPIs) for customer satisfaction and service quality **What We’re Looking For** - Clear, confident verbal and written communication - Strong attention to detail and accuracy under time pressure - Team player who contributes to a positive environment - Empathy and patience, especially when assisting people in challenging situations - Comfortable navigating multiple computer systems (typing speed 20 WPM or higher) - Australian Citizenship and ability to obtain and maintain a Security Clearance - Previous customer service or contact centre experience is **highly regarded** but not essential — transferable skills are welcome; our training will set you up for success **Operating Hours** Full-time roles available. Rostered shifts Monday–Friday between **7:00am and 7:30pm** on a rotating roster, with some flexibility to support your commitments outside of work. **Benefits** - Excellent career development with proven pathways through Datacom Academy - Fully paid **Cert III in IT**, with course fees and study time covered during paid work hours - Best-in-class reward & recognition programs - Corporate retail discounts & regular social events - Paid parental leave - $1,000 employee referral program **Join Us** At Datacom, you’ll work alongside good, genuine people in a welcoming, inclusive environment. You’ll have opportunities to learn new skills, grow your career, and make a meaningful difference for customers across Australia. If you’re looking for **meaningful work, vocational training, and real career progression**, we’d love to hear from you. **How to Apply:** Click **‘Apply’** and start your career journey with Datacom today. ## Apply [Apply at Datacom](https://apply.workable.com/datacom1/j/7AE86BC58F/apply) --- Powered by [Workable](https://www.workable.com)