Customer Service Representative Full Time (Bilingual: French & English)

getwingapp

Philippines

Posted Jun 16, 2026

₱45,000–₱50,000

Full-time
Remote
PH

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Job description

*Please whitelist the domains "*[**](http://lever.co/)*" and "*[**](http://hire.lever.co/)*" with your email provider to make sure you get our emails.* Wing Assistant is looking for a French-English Customer Service Representative to work remotely on a Full-time status. We are working with a client in the Specific industry. **Primary Tasks:** • **Respond promptly to client emails and portal requests** in French and English regarding their concerns • **Handle inbound and outbound phone calls**, prioritizing urgent and last-minute client needs across both French and English-speaking customers • **Assist customers with their needs**, offering empathetic support and swift coordination • **Update and maintain accurate customer records** to ensure seamless information flow and accessibility • **Resolve client concerns efficiently and professionally**, ensuring swift troubleshooting and clear communication in both languages • **Build trusted relationships** with customer accounts through proactive, friendly, and solution-oriented interactions • **Ensure complete customer satisfaction** during every engagement, taking the extra mile to support and reassure clients • **Document all interactions and case updates**, adhering to internal procedures, guidelines, and data privacy protocols • **Guest Communication:** Handle after-hours inquiries (live chat, SMS, email, phone) for bookings, issues, and urgent requests. • **Coordination:** Dispatch maintenance/housekeeping for emergencies (e.g., lockouts, repairs) and follow up. • **Reservation Support:** Process payments, verify guest details, and manage check-in workflows • **Ad hoc tasks** **Required Experience:** • Fluent in English (written & spoken) & French (written & spoken) • At least 1 year of proven experience as a Customer Service Representative in a B2C or B2B capacity • Excellent English and French communication skills, both written and verbal (at least B2 level) • Excellent phone, email, and instant messaging communication skills • Solid organizational and time management skills • Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM, and VoIP • Experience with word-processing software and spreadsheets (e.g., MS Office) • Knowledge of online calendars and scheduling (e.g., Google Calendar) • Proactive & confident with keen attention to detail • Able to work in EST **Software Tools and Websites Required:** Microsoft Office (Excel for trackers). Cloudbeds (reservation management). Ikea (guest journey management). MaintainX (maintenance ticket system). **Schedule:** 12 midnight to 8am EST (40hrs per week) **Salary:** up to PHP50,000/month **Technical Requirements:** • USB Headset with Noise Cancellation feature • Working Webcam • Computer with at least 1.8 GHz processor and at least 4GB RAM • Main Internet Service Speed: at least 25 Mbps cable connection • Backup Internet Service Speed: at least 10 Mbps **Benefits:** • Job Security and Stability • Paid Training • Inclusive Culture • Upskilling Opportunities • 100% Work-From-Home • Exceptionally Supportive Team • Opportunities for Career Growth • Fun Work Environment • Holiday & Overtime Pay Please note: • Only qualified candidates will be invited to take the assessment & scheduled for an interview. • We have other vacancies that might interest your friends & colleagues. They can check us out at [our Jobs Website](https://wingassistant.com/virtual-assistant-jobs/). • You may also refer your friends using our [Affiliate Marketing Program](https://docs.google.com/forms/d/e/1FAIpQLSfVJDzdeGmXs9pQR-CCw18vbwVxNfZq59ublv8nUb74SB-f3w/viewform) and earn up to $30 if your referral is hired.