Customer Service Representative (German)

Job description

David Kennedy Recruitment on behalf of our client, is seeking to onboard a German-speaking Customer Representative to join their teams in Lisbon. Position: Customer Service Representative Location: Lisbon, Portugal Work model: On-site, hybrid remote Employment type: Full-time Remuneration: Base salary + bonuses DUTIES AND RESPONSIBILITIES: Addressing customer inquiries through various channels such as chat, email, and phone, encompassing queries related to products (sports, casino, poker) and cashier operations Evaluating specific concerns and implementing necessary measures to fulfill customer requirements Collaborating with teams across different locations with aligned goals Reporting system irregularities and customer-facing issues to the appropriate department Familiarity with Standard Operating Procedures (SOP) and commitment to high-quality service delivery. REQUIREMENTS: Willingness and flexibility to work in shifts German language C1 level, at least English language skills to a business standard Excellent written and verbal skills as well as high interpersonal skill level Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries Ability to perform well in a multi-task/cultural and ever-changing dynamic environment A flexible, creative and driven personality General computer knowledge (MS Office, Internet) Interest in Sports, Casino and Poker products would be a benefit, relevant training will be provided Workng schedule: shift rotation 24/7. 40 hours a week. OFFER: Permanent working contract Food Allowance - paid monthly Health Insurance Birthday Day: 1 Extra leave day per year Referral Program Home Office: 2 days in the office and 3 days from home in average per week Other Benefits – access to to LinkedIn Learning, Access to Employee Assistant Tool, fruit and coffee in the office, protocols with local partners, and many others!