Customer Service Representative (German)

Job description

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German-speaking Customer Representative to join their teams in Porto. Position: Customer Service Representative Location: Porto, Portugal Work model: On-site Employment type: Fixed term (6 months) with possibility of extension / permanent contract DUTIES AND RESPONSIBILITIES: Handle all incoming contacts from clients via phone, chat and email Provide excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer experience Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information Sales-oriented presentation of the product range Present the product range in a sales-oriented way, support of central marketing campaigns. REQUIREMENTS: Native/fluent in German both verbal and written. Fluent in English (minimum C1 level) Ability to listen actively, identify, apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers Ability to take stressful situations well. OFFER: Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace Support from colleagues with coaching and mentoring opportunities Health and Wellbeing initiatives Monthly meal allowance Relocation support And much more!