Customer Service Representative - Hybrid

Job description

Job Description: At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our mission into practice, helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better world for people and the planet through smart, sustainable water solutions. We have an opportunity for a Customer Service Representative to join our Delavan, WI team. You will provide world class customer service to customers of Pentair. This position will provide end-to-end customer support by promptly processing customer requests and support of Pentair’s revenue and growth. This position will also help build sustainable processes to improve customer care; anticipating and providing solutions for sales opportunities. You will: Coordinate internal activities and external customers’ expectations to ensure Legendary Customer Service. Primary contact for Pentair Distribution and Sales Network. Provide day-to-day problem resolution; effectively communicating by telephone and email. Managing incoming email and providing timely responses within 24 hours or less. Coordinate information between customers and internal departments (Engineering, Purchasing, Scheduling, Production Planning and Logistics) to meet customer expectations. Work with internal management & personnel to expedite orders at customer’s request. Work closely with logistics relative to delivery instructions and expediting. Assist with booking of containers. Strong working relationship and interface with cross-functional departments. Be attentive to phone calls, ensuring sufficient coverage at all times. Perform other tasks and duties as assigned. Key Qualifications: Excellent customer service and soft skills. Strong organizational, written and verbal communication skills. Ability to prioritize, exercise good judgement, handle multiple tasks, meet deadlines, attention to detail and work under pressure. Must be able to respond to the needs of our distributors and customers in a timely manner. Proficient in MS Office Products. Must have strong interpersonal skills to effectively communicate with both internal and external clients. Demonstrates integrity and ethical standards. Associates degree in a related field. Bachelor’s Degree preferred. 1-3 years of experience in claims department/customer service. SAP experience preferred but not required. Shift/Hours: 7:30am – 4:00pm Monday - Friday Hybrid three days a week onsite Compensation: Hourly pay rate is going to be competitive based on experience. Opportunity for a rate increase after you are proficient in certain skills and have fulfilled training. Actual pay may vary depending on factors including but not limited to achievements, skills, and experience. Benefits: As part of our comprehensive benefits packages, Pentair provides the following benefits plans and programs to eligible employees: Paid holidays Paid vacation Paid sick time Medical, Dental, and Vision Insurance 401(k) Up to 5% 401K match starting day one of employment Health savings account Life insurance Paid time off Prescription drug insurance Tuition reimbursement Equal Opportunity Employer Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.