Customer Service Representative I

At Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water. Consider applying here, if you want to: Work in an entrepreneurial and dynamic environment with a chance to make an impact. Develop lasting relationships with great people. Have the opportunity to build a satisfying career. We offer competitive compensation and benefits packages for our Team Members. Customer Service Representative I (M-F 6:00am to 2:30pm) Customer Service Representative I (CSR I) is our first level of support for internal and external customer. Assist with the overall customer needs and other queries by working closely with Operations, Planning, Cost Management, and Sales team Essential Functions Schedule customer delivery appointments and/or customer pickup appointments (50%) Opportunity to advocate for the customer by resolving and assist with inquiries and concerns (25%) Track customer delivery appointments and/or customer pickup appointments (25%) Assigned low volume accounts for management Acts as an advocate for the customer with a balanced and objective approach Responds to all customer emails/inquiries within 30 minutes and have resolution by EOD or within 24 hours if received after noon Ownership of customer satisfaction and drives success through identifying opportunities, problem solving and leading solution development efforts Awareness of all SKU’s in the customer portfolio and sourcing options for all items Researches inventory imbalances using all available resources and is proactive in identifying root causes, corrective actions and solutions Completes a weekly customer scorecard and understands how key metrics drive success including order volatility/smoothing, forecast vs demand, dynamic sourcing and customer behavior Maintains a compliant Open Order Report Utilizes the resources available to develop their analytical, interpersonal and problem solving skills and further their Niagara knowledge Establishes productive professional relationships with key personnel across the organization with an emphasis on Production Planning, Sales, and Operations Monthly/Quarterly Customer Updates and Presentations Responsible for interdepartmental cross training and understanding the supply chain process Consistent punctually and attendance is an essential function of the job Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice. Qualifications Minimum Qualifications: 0 Years – Experience in Field or similar manufacturing environment 0 Years – Experience in Position 0 Years – Experience managing people/projects *experience may include a combination of work experience and education Preferred Qualifications: 2 Years– Experience in Field or similar manufacturing environment 2 Years – Experience working in Position 0 Years – Experience managing people/projects *experience may include a combination of work experience and education Competencies This position embodies the values of Niagara’s LIFE competency model, focusing on the following key drivers of success: Lead Like an Owner Makes safety the number one priority Keeps alert for safety issues and escalates immediately Effectively prioritizes tasks based on department goals Shows respect to others and confronts interpersonal issues directly Prioritizes resolution of customer issues effectively Responds promptly and honors commitments to internal and external customers InnovACT Makes recommendations to continuously improve policies, methods, procedures, and/or products Demonstrates adaptability by reacting appropriately to unexpected changes in situations or circumstances Increases performance through greater efficiency Find a Way Seeks to develop technical knowledge through learning from other experts Understands interdepartmental impact of individual decisions and actions Seeks solutions rather than placing blame Empowered to be Great Consistently looks for ways to improve one’s self through growth and development opportunities Communicates clearly and promptly up, down, and across Communicates effectively to manage expectations Education Minimum Required: High School Diploma Preferred: Bachelor's Degree in a related field or equivalent work experience Certification/License: Required: N/A Preferred: N/A Foreign Language Required: None Required Preferred: None Required Typical Compensation Range Pay Rate Type: Hourly $20.92 - $28.24 / Hourly Benefits Our Total Rewards package is thoughtfully designed to support both you and your family: Regular full-time team members are offered a comprehensive benefits package, while part-time, intern, and seasonal team members are offered a limited benefits package. Paid Time Off for holidays, sick time, and vacation time Paid parental and caregiver leaves Medical, including virtual care options Dental Vision 401(k) with company match Health Savings Account with company match Flexible Spending Accounts Expanded mental wellbeing benefits including free counseling sessions for all team members and household family members Family Building Benefits including enhanced fertility benefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements Income protection including Life and AD&D, short and long-term disability, critical illness and an accident plan Special discount programs including pet plans, pre-paid legal services, identity theft, car rental, airport parking, etc. Tuition reimbursement, college savings plan and scholarship opportunities And more! * *Los Angeles County applicants only** Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable local and state laws. Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit résumé to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit résumé into this career site to be eligible for placement fees.