Customer Service Representative II

Job description

Littelfuse (NASDAQ: LFUS) is a diversified industrial technology manufacturing company shaping solutions for the safe and efficient transfer of electrical energy. Headquartered in Chicago, Illinois, USA, we serve customers across industrial, transportation, and electronics markets worldwide. With approximately 16,000 employees we design and manufacture innovative technologies that support electrification, energy efficiency, and advanced automation. Our global reach is matched by a culture that empowers innovation and long-term growth. Guided by our principles We Care, We Succeed With Our Customers, and We Own the Outcome, we work collaboratively, think boldly, and deliver solutions that move industries forward. The Customer Service Representative reports directly to the Customer Service Manager. This role is in charge of maintaining and increasing customer loyalty by supporting customers from ordering through to delivery. Works with customers to overcome barriers to provide best in class customer support. ABOUT THE JOB 1. Provide order fulfillment • Accurate and timely entry of customer purchase orders – approx 20/day • Accurate and timely entry of customer return requests – approx 5/day • Accurate and timely entry of customer sample requests – approx 3/day • Accurate and timely response to customer expedite inquiries 2. Responsible for daily investigation and corrective actions of billing and delivery holds on orders and implement correction actions. 3. Practice and adhere to Lean Enterprise concepts 4. Provide professional and accurate information to customer phone inquiries. To log on the phone queue during work hours. 5. Provide assistance to credit analyst, planning team, sales engineers with requests. 6. Provide assistance to customer / sales rep inquiries through Freshdesk in a timely manner ABOUT YOU 2+ years of customer service Results oriented, good problem solving skills Good organizational and proactive skills Must be proficient in Word and Excel Fluent and advanced English skills both written and spoken. Able to handle multiple tasks efficiently SAP experience a plus Littelfuse strives to empower associate growth and development in a culture of ongoing collaboration and respect for diverse global perspectives and expertise. Our Core Values – Customer Focus, Integrity, Innovation, Teamwork and Results Driven – supports us on our mission to improve the safety, reliability, efficiency, and performance of our customers’ products and systems. We are an equal opportunity employer that takes pride in giving every associate the means and courage to make a difference – everywhere, every day. We offer a competitive salary package and a variety of benefits, including as well as development opportunities like internal Lean Six Sigma Certification. At Littelfuse, we support employee growth and development. Guided by our culture principles, our teams work together to deliver value for customers and make a positive impact in the communities where we operate. We are an equal opportunity employer committed to fostering an inclusive workplace where everyone has the opportunity to grow and contribute. We offer competitive compensation and benefits, performance-based incentives, flexible work arrangements, and development opportunities.