Customer Service Representative III

**Customer Service Representative** Naval Station Great Lakes, IL 60088 On-Site Position 24/7/365 Flexibility Do you have strong **customer service skills?** Are you looking for an opportunity to assist our Navy Sailors and their families? If the answer is yes, then we have a great opportunity for you! We are looking for a Customer Service Representative who is **eligible for a Secret** clearance to join our growing team in Great Lakes, IL. **As a Customer Service Representative, you will:** • Act as the first step in a multi-tiered support to Military Sailors and their families. • Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels. • Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources. • Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately. • Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad. • Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and/or assigned to Specified Teams within the call center based on skill levels. **Here is a short video of My Navy Career Center:** ### Requirements: • DOD Secret Security Clearance Eligible • Experience in customer service and responding to requests for information in a timely manner; contact center experience preferred • Experience with CRM systems and the ability to quickly learn and adapt to new technologies, tools, and operational processes • Ability to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to resolve service requests • Knowledge of printer functions, connectivity, and basic printer/scanning troubleshooting • Strong verbal and written communication skills, with the ability to clearly explain technical actions and solutions to customers • Demonstrated ability to multitask, prioritize, and manage time effectively in a fast-paced environment • The ability to type at least 30 WPM • Flexibility to work varied schedules, including nights and weekends, as required