Customer Service Representative III

Job description

Job Posting Title Customer Service Representative III Agency 131 DEPARTMENT OF CORRECTIONS Supervisory Organization DOC Allen Gamble CC Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular Compensation $34,844.16 - This salary is non-negotiable. Job Description Location: Allen Gamble Correctional Center This is an on-site position and is not eligible for remote work. Basic Purpose : Positions in this job family are r esponsible for establishing contact with both internal and e x ternal cus tomers. They provide the customer with the requested information or assistance concerning the services provided by the agency, institut ion, or un it, or direct this request to those who can provide the service. Responsibilities may include operating various types of telephone or communications equipment, including switchboards, communications consoles and telefa x machines; issuing equipment, supplies, auto parts or other materials; processing applications for various licenses or permits; serving as a cashier in an institution, lodge, resort or other facility; and similar activities. Typical Functions : Supervises employees engaged in providing services and information to all customers, and trains staff. Responds to requests for informational materials; researches and fills requests for those requesting such materials and information; ensures an adequate inventory of materials concerning the service. Prepares notice of statements and sends copies to customers; reconciles discrepancies in billing and issues reminder notices. Maintains inventory or other records; purchases necessary materials; sets up displays; maintains cleanliness of w ork area; and sell s merchandise. Receives customers or visitors; answers telephone calls; secures and provides requested information; provides services; or directs the request to those who can provide the customer with the information or services. Receives requests for information and services and provides such services using advanced technological equipment. Responds to requests concerning the interpretation of agency or program policies and procedures; develops policies and procedures for the operation of daily activities. Prepares mail and parcels for mailing; sorts and distributes mail; operates scales and meters to determine proper postage. Screens, e x amines and verifies documents for correctness, appropriateness, adequacy and conformity to establish requirements and foll ow up on request s or discrepancies. Level Descriptor : This is the leadership level where employees will perform duties at all levels of c o mple x i ty an d they will also serve as a first-level supervisor with responsibility for planning day-to-day operations of assigned staff. They will develop or assist in developing operations, policies, and procedures. Knowledge, Skills, Abilities, and Competencies : Knowledge, Skills, and Abilities required at this level include knowledge of methods and procedures concerning public contact; of telephone procedures; of spelling, punctuation and grammar, of arithmetic; of the program or services being provided; of laws and rules concerning program or services being provided; of techniques of training; and of supervisory principles and practices. Skill is required to operate various office equipment including comput ers. Ability is required to work with customers; to gather data and facts; to keep records; to communicate effectively, both orally and in writing; to provide leadership on assigned projects or teams; and to review the work of others. Education and E x perience : Education and E x perience requirements at this level consist of one year of e x perience in sales, public contact work, handling and processing mail, or general office clerical work plus four additional years of e x perience in customer service, mail room operations or technical clerical work; or an equivalent combination of education and e x perience. Special Requirements : Some positions may require that applicants be willing and able to fulfill all job-related travel. Some positions may require performing moderately hea vy liftin g. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub . If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information: Agency Contact