Customer Service Representative - Intern

Job description

BASIC FUNCTION: The Customer Service Intern provides support for the organization’s customers by providing the highest level of customer service possible. RESPONSIBILITIES AND DUTIES: Serve as the primary point of contact for customer inquiries via phone and email Collaborate with internal teams (sales, operations, production) to resolve issues Provide timely follow-up and maintain strong customer relationships Enter and maintain accurate data in relevant systems Support additional administrative or customer service tasks as needed Provide information to the customers regarding: order status, product availability, product pricing, bill of materials Other duties as assigned QUALIFICATIONS AND SKILLS: Minimum Qualifications: Currently pursuing an associate degree Strong problem-solving skills Strong communication and interpersonal skills Proficiency in Microsoft Office and internal systems Ability to multitask and prioritize in a fast-paced environment Preferred Qualifications: Previous internship experience Positive attitude and team-oriented mindset Willingness to learn and adapt quickly Strong problem-solving skills Commitment to providing a high level of customer service Work Authorization Crane Pumps & Systems will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas (Examples: E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN), or those who need sponsorship for work authorization now or in the future, are not eligible for hire at this time. This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.