Customer Service Representative (Level III)

Job description

Must be able to work shift from 6:00am-8:00pm and be flexible Training class will be 10:00am-7:00pm Monday through Friday • Assists customers with questions or issues regarding their accounts received via phone and/or correspondence. • Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. • Uses computerized system for tracking, information gathering, and/or troubleshooting. • Handles customer calls with somewhat more complexity. • The bank is closed on Thanksgiving, Christmas and New Years Day. • All contractors will be expected to work all other days of the week. Job Requirements: Call Center/Customer Service assessment score with 80% min and typing skills test with 30-40 wpm are required for all submittals. • Call center exp desired MUST be able to navigate through multiple systems • Smile in your voice customer service. • Mortgage exp helpful. • Requires advanced knowledge of the organization, products and/or services. • Must have good communication and problem-solving skills. • May research issues or transfer to a research function. • May involve cross selling or up selling of other financial products. 2-5 years of experience as a CSR. BILINGUAL (Spanish and English) a plus. Good job stability. Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.