Customer Service Representative (Mexico)

Job description

Please whitelist the domains "lever.co" and "hire.lever.co" with your email provider to make sure you get our emails. Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully! *Please only apply for this job if you are located in MX and LATAM Customer Service Representative (Remote) Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. And we’re looking for a Bilingual Customer Service Representative! Duties and Responsibilities include but are not limited to: 1. Manage inbound and outbound calls 2. Resolve customer concerns effectively and efficiently 3. Build sustainable relationships and trust with customer accounts through open and interactive communication 4. Ensure customer satisfaction in every interaction 5. Keep records of customer interactions, process and update customer accounts and file documents 6. Follow communication procedures, guidelines, and policies 7. Take the extra mile to engage customers 8. Ad hoc tasks Qualifications: • At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity • Excellent English communication skills, both written and verbal (at least B2 level) • Excellent phone, email, and instant messaging communication skills • Solid organizational and time management skills • Tech savvy & familiar with current technologies, like desktop sharing, cloud services, and CRM • Experience with word-processing software and spreadsheets (e.g., MS Office) • Knowledge of online calendars and scheduling (e.g., Google Calendar) • Proactive & confident with keen attention to details Technical Requirements: • USB Headset with Noise Cancellation feature • Working Webcam • Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM • Main Internet Service Speed: at least 25 Mbps wired connection • Backup Internet Service Speed: at least 10 Mbps Benefits: • Performance Incentives • Job Security and Stability • Paid Training • Inclusive Culture • Upskilling Opportunities • 100% Work-From-Home • Exceptionally Supportive Team • Opportunities for Career Growth • Fun Work Environment • Holiday & Overtime Pay • Bonuses, Tips, and Referral Program Schedule: 20-40 hours per week Location: This is a remote job Salary: This is based on your experience and skills. Please note: • Only qualified candidates will be invited to take the assessment & scheduled for an interview. • We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website. Please whitelist the domains "lever.co" and "hire.lever.co" with your email provider to make sure you get our emails.Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!*Please only apply for this job if you are located in MX and LATAMCustomer Service Representative (Remote)Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.And we’re looking for a Bilingual Customer Service Representative!Duties and Responsibilities include but are not limited to:1. Manage inbound and outbound calls2. Resolve customer concerns effectively and efficiently3. Build sustainable relationships and trust with customer accounts through open and interactive communication4. Ensure customer satisfaction in every interaction5. Keep records of customer interactions, process and update customer accounts and file documents6. Follow communication procedures, guidelines, and policies7. Take the extra mile to engage customers8. Ad hoc tasksQualifications:• At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity• Excellent English communication skills, both written and verbal (at least B2 level)• Excellent phone, email, and instant messaging communication skills• Solid organizational and time management skills• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, and CRM• Experience with word-processing software and spreadsheets (e.g., MS Office)• Knowledge of online calendars and scheduling (e.g., Google Calendar)• Proactive & confident with keen attention to detailsTechnical Requirements:• USB Headset with Noise Cancellation feature• Working Webcam• Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM• Main Internet Service Speed: at least 25 Mbps wired connection• Backup Internet Service Speed: at least 10 MbpsBenefits:• Performance Incentives• Job Security and Stability• Paid Training• Inclusive Culture• Upskilling Opportunities• 100% Work-From-Home• Exceptionally Supportive Team• Opportunities for Career Growth• Fun Work Environment• Holiday & Overtime Pay• Bonuses, Tips, and Referral ProgramSchedule: 20-40 hours per weekLocation: This is a remote jobSalary: This is based on your experience and skills.Please note:• Only qualified candidates will be invited to take the assessment & scheduled for an interview.• We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.