Customer Service Representative (Norwegian)

Job description

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Norwegian-speaking Customer Service Representative for their Benalmádena office. Position: Customer Service Representative / Online Bank Advisor Location: Benalmádena, Spain Work model: Hybrid (after trial) DUTIES AND RESPONSIBILITIES: Provide customer support to Norwegian-speaking banking customers Handle enquiries relating to customer accounts and banking services Assist customers with the use of online and digital banking services Resolve account, payment and transaction-related issues Provide accurate information and guidance regarding banking services Handle financial and customer information accurately and confidentially Use transaction-processing and credit-assessment systems Identify and resolve customer issues efficiently and professionally Maintain a high standard of customer service throughout each interaction. REQUIREMENTS: Fluent Norwegian (C2) both verbal and written. Sound command in English (B2+ level) Previous customer service or banking experience is an advantage Strong communication and customer service skills Good attention to detail when handling financial information Comfortable working with digital systems and software Ability to handle account, payment and transaction-related enquiries Professional and responsible approach when handling sensitive customer information Willingness to work on-site in Benalmádena. BENEFITS: Excellent remuneration package and bonus structure Career development program and specialized courses A dynamic and creative team with positive and friendly atmosphere Guidance and tools to reach your full potential.